Content Moderator (German Speaker)

careerxtra; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading e-commerce platform in Lisbon is looking for a German-speaking Content Moderator to ensure user content meets safety and community standards. The ideal candidate will have strong communication skills and a customer-oriented mindset. The role involves reviewing content, managing high workloads, and ensuring compliance with legal guidelines. Comprehensive training and a modern office are provided, along with health benefits and a monthly meal allowance.

Serviços

Comprehensive training

Health and wellbeing initiatives

Monthly meal allowance

Qualificações

• Strong moderation skills with excellent communication and judgment.
• Familiarity with e-commerce platforms and industry standards.
• Ability to manage high workloads.

Responsabilidades

• Review and moderate content to meet quality standards.
• Ensure compliance with platform policies and regulations.
• Identify and escalate issues through the proper channels.

Conhecimentos

Native/Fluent German (C2)

Fluent English (minimum B2)

Strong moderation skills

Excellent communication

Judgment

Customer-oriented

Descrição da oferta de emprego

Position: Content Moderator (German Speaker)
Location: Lisbon, Portugal
Employment Type: Full-time (6-month contract)
Compensation: Base salary

About the Role

We are seeking a German-speaking Content Moderator to join our team in Lisbon. In this role, you will ensure that user-generated content on a leading e-commerce platform meets community, legal, and safety standards. You will play a vital part in safeguarding the platforms integrity while supporting a safe and engaging user experience.

Key Responsibilities

• Review and moderate content in line with service level agreements (SLAs) and quality standards.

• Ensure uploaded content complies with platform policies, legal regulations, and safety guidelines.

• Stay updated on policy changes and adapt quickly to new procedures or schedules.

• Identify and escalate issues through the proper internal channels.

• Apply sound judgment and consistency while upholding company protocols.

Requirements

• Languages: Native/Fluent German (C2) and fluent English (minimum B2).

• Strong moderation skills with excellent communication and judgment.

• Familiarity with e-commerce platforms and industry standards.

• Ability to manage high workloads, particularly during peak promotional periods.

• Customer-oriented, empathetic, and capable of balanced decision-making.

What We Offer

• Rotating shift schedule: Monday Sunday, 24/7.

• Modern office in the city center with excellent public transport connections.

• Comprehensive training to prepare you for success.

• Coaching, mentoring, and support from colleagues.

• Health and wellbeing initiatives.

• Monthly meal allowance and additional benefits.