Content Moderator (French Speaker)

SpotOn TA; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading BPO company in Lisbon seeks a Content Moderator who speaks French and English. Responsibilities include reviewing content in accordance with quality standards and maintaining compliance with platform policies. Candidates must have strong moderation skills and customer service experience. The position demands the ability to work shifts, and eligibility to live and work in Portugal is essential.

Serviços

Health and wellbeing initiatives

Flexible working options

Qualificações

• C2 level French language proficiency required.
• B2 level English language proficiency required.
• Must have eligibility to work in EU or Portuguese residency status.
• Ability to manage high workloads.
• Strong communication skills.

Responsabilidades

• Review content to comply with service level agreements and standards.
• Identify and escalate issues as per company protocols.
• Maintain knowledge of e-commerce products and standards.

Conhecimentos

Fluency in French

Fluency in English

Excellent moderation abilities

Strong customer service skills

Computer and Internet literate

Descrição da oferta de emprego

Overview

SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.

spotonps.pl

Office Based – Lisbon, Portugal

Role

Content Moderator – French Speaker

Office Based – Lisbon, Portugal

This job opportunity is only offered for candidates living and eligible to work in Portugal.

Salary: Kindly share with us your salary expectations.

Client: BPO Company.

Responsibilities

• As a Content Moderator, you will review content in line with established service level agreements (SLAs) and quality benchmarks.
• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines.
• Identified and escalated issues through proper internal channels, adhering to company protocols.
• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards.
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency.
• Review content in line with established service level agreements (SLAs) and quality benchmarks.

Qualifications

• Fluency in French language, C2 level.
• Fluency in English language, B2 level.
• Ability to work independently, while being a team player at the same time.
• Eligible to work in EU or Portuguese residency status.
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight.
• Able to work rotating shifts.
• Strong customer service skills with empathy, effective communication, and balanced decision-making.
• Computer and Internet literate.
• Solid understanding of e-commerce platforms and industry practices.
• Excellent communication skills.
• Able to manage high workloads and maintain performance during peak promotional periods.

Interpersonal Skills

• Communicative, speak and/or write well and get your ideas across to others easily.
• Interpreter, able to assess situations and determine what is needed and how to fulfill it.
• Confident, pleasant, energetic, helpful, trustworthy.
• Efficient, perform tasks in the fastest and simplest ways possible.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, can carry different responsibilities, sometimes with very little advanced notice.
• Listen, pay attention to what others are saying, without daydreaming or judging them.
• Precise, ensure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service customers, be friendly, patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly share with us your salary expectations.
• Office based – Lisbon, Portugal.
• Full eligibility to live & work in Portugal is a must.
• Shift Based.
• Health and wellbeing initiatives.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What’s on Offer?

• Opportunity within a company with a solid track record of performance.
• Join a market leader within Other Services.
• Flexible working options.