Content Moderator (French, Italian, Spanish or German)

Salve.Lab; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global brand in travel and tourism is looking for a Customer Service Representative in Porto, Portugal. This role involves reviewing various content types and providing high-quality support to business clients. Candidates must have fluency in foreign languages including French, Spanish, Italian, or German, along with English. The position offers competitive pay and opportunities for career advancement in a collaborative environment, with rotating shifts across a 24/7 schedule.

Serviços

Access to exclusive travel benefits and discounts

Competitive pay with performance incentives

Opportunities for career advancement

Qualificações

• Fluency in multiple languages is essential for effective communication with clients.
• Experience in customer support or related fields is a significant advantage.
• Ability to work in a fast-paced environment with strong multitasking capabilities.

Responsabilidades

• Review content across various types including videos and social media.
• Enforce content policies and handle digital materials consistently.
• Participate in initiatives that promote well-being within the workplace.

Conhecimentos

Native or fluent proficiency in French, Spanish, Italian or German (C2 level)

Fluent in English (C1 level)

Excellent interpersonal skills

Strong problem-solving skills

Attention to detail

Formação académica

High School diploma

Descrição da oferta de emprego

Location: Porto, Portugal

Employment Type: Full-time

Work model: On-site

We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Review various content types, including videos, news articles, images, political advertisements, and social media profiles.
• Evaluate content based on factors such as age-appropriateness, level of violence, sexual themes, and political transparency.
• Apply content policies consistently to digital material and follow established handling procedures.
• Detect subtle differences in the meaning of digital communication and enforce the client’s terms of use accurately.
• Participate actively in employee assistance programs, reporting initiatives, and training to promote personal and community well-being.
• Escalate issues through appropriate channels when necessary to maintain performance standards and meet required KPIs.
• Follow security protocols, maintain confidentiality, and adhere to project requirements in all aspects of the role.
  
  

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in French, Spanish, Italian or German (C2 level) both spoken and written; fluent in English (C1 level).
• Minimum education: High School diploma.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in fast-paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Strong problem-solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and full-time on-site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.
  
  

Benefits

• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24/7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.
  
  

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.