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Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith

Lisboa

Presencial

EUR 30 000 - 40 000

Tempo integral

Há 6 dias
Torna-te num dos primeiros candidatos

Resumo da oferta

An international digital company is seeking a Content Moderator / Customer Service Specialist fluent in French and English for its Lisbon or Porto office. This full-time position involves moderating content, responding to customer inquiries, and maintaining a secure online environment. The ideal candidate possesses excellent communication skills, EU citizenship, and an organized, detail-oriented nature. The role offers a welcome bonus, relocation support, and career growth opportunities.

Serviços

Welcome bonus of 3000 EUR
Relocation support (travel + accommodation assistance)
Full paid training and onboarding
Development opportunities

Qualificações

  • EU citizenship or valid EU passport required.
  • Experience in customer service or moderation is a plus.
  • Ethical and professional attitude.

Responsabilidades

  • Moderate user content according to platform standards.
  • Respond to customer inquiries via email and chat.
  • Escalate sensitive issues through proper channels.
  • Document all moderation actions accurately.

Conhecimentos

Fluency in French (C2/native)
Strong English communication (B2+)
Organizational skills
Emotional resilience
Detail-oriented
Descrição da oferta de emprego
Overview

We\'re Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You\'ll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: French (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts, including weekends

Relocation package provided

What You'll Be Doing:

  • Moderate user content in accordance with platform standards

  • Respond to customer inquiries via email, chat, or ticketing systems

  • Escalate sensitive or complex issues through the right channels

  • Maintain a secure and respectful user environment

  • Accurately document all cases and moderation actions

Ideal Profile:

  • Native or C2-level French, with strong English communication

  • EU citizenship or valid EU passport (required)

  • Organized, emotionally resilient, and detail-oriented

  • Experience in customer service, moderation, or digital platforms is a plus

  • Ethical, professional, and a team player

What We Offer:

  • Welcome bonus of 3000 EUR
  • Relocation support (travel + accommodation assistance)

  • Full paid training and onboarding

  • Diverse, inclusive team in vibrant Lisbon or Porto

  • Modern office with supportive leadership and development opportunities

  • Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: giuliano.cani@cbtalents.org

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