Consumer Peer Support Worker - Part Time

Northern Health; Almada; On-site; EUR 34,000 - 43,000; Part time

Benefits offered by this job

Flexible workplace

Professional development

Health and wellbeing program

Job summary

Northern Health is seeking a Consumer Peer Support Worker to join the HOPE Team at Mill Park and other campuses. This role draws on lived experience to provide peer support to individuals in crisis, promoting hope, connection and recovery within a multidisciplinary team.

The position emphasizes trauma-informed, recovery-oriented care, collaboration with carers and clinicians, and strong documentation and professional boundaries.

Qualifications

• Lived experience of mental health challenges and recovery.
• Commitment to recovery-oriented, trauma-informed care.
• Ability to engage with consumers respectfully and collaboratively.

Responsibilities

• Providing intentional peer support to HOPE consumers using lived experience to promote hope, connection and recovery.
• Building respectful and collaborative relationships with consumers and supporting engagement with care, wellbeing goals and community supports.
• Advocating for consumer voice, choice and self-determination throughout the HOPE episode of care.
• Contributing lived experience perspectives to multidisciplinary team discussions, care planning and service delivery.
• Supporting recovery-oriented and trauma-informed practice within the team and broader service.
• Working collaboratively with clinicians and external services to support coordinated care and transitions.
• Maintaining accurate documentation, confidentiality and professional boundaries in accordance with organisational requirements.
• Participating in supervision, reflective practice, professional development and service improvement activities.
• Contributing positively to team culture and demonstrating organisational values in day-to-day practice.

Skills

Lived experience

Recovery-oriented care

Trauma-informed care

Person-centred care

Communication skills

Education

Peer work qualification

Job description

Employment Type: On Going Part Time (PT)

Location: Northern Health (All Campuses)

About Northern Health

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced Consumer Peer Support Worker to join the HOPE Program, Mental Health Division at Mill Park, 64 hours a fortnight.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our six main campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role

The Consumer Peer Support Worker is a valued member of the Hospital Outreach Post-suicidal Engagement (HOPE) Team and provides purposeful peer support to consumers experiencing suicidal crisis and psychosocial distress.

Drawing on their own lived experience of mental health challenges, suicidal distress and/or recovery, the Consumer Peer Support Worker offers hope, empathy and practical support to consumers accessing HOPE.

The role works collaboratively with consumers, carers and multidisciplinary team members to promote recovery-oriented practice, strengthen consumer choice and self-determination, and support engagement with therapeutic interventions and community-based supports.

The Consumer Peer Support Worker contributes lived experience perspectives to clinical care planning, service delivery and team discussions, helping ensure care is person-centred, trauma-informed and responsive to the needs of consumers and families.

Responsibilities

• Providing intentional peer support to consumers of HOPE using lived experience to promote hope, connection and recovery.


• Building respectful and collaborative relationships with consumers and supporting engagement with care, wellbeing goals and community supports.


• Advocating for consumer voice, choice and self-determination throughout the HOPE episode of care.


• Contributing lived experience perspectives to multidisciplinary team discussions, care planning and service delivery.


• Supporting recovery-oriented and trauma-informed practice within the team and broader service.


• Working collaboratively with clinicians and external services to support coordinated care and transitions.


• Maintaining accurate documentation, confidentiality and professional boundaries in accordance with organisational requirements.


• Participating in supervision, reflective practice, professional development and service improvement activities.


• Contributing positively to team culture and demonstrating organisational values in day-to-day practice.

What we're looking for

• Lived experience of mental health challenges, suicidal distress and recovery, with the ability to use this experience purposefully and safely in peer support practice.


• A strong commitment to recovery-oriented, trauma-informed and person-centred care.


• Demonstrated ability to build trusting and respectful relationships with consumers, carers and colleagues.


• Experience supporting people experiencing psychosocial distress and navigating mental health or community support systems.


• Well-developed communication and interpersonal skills, with the ability to work collaboratively within a multidisciplinary team.


• Ability to advocate for consumer voice, choice and self-determination.


• Sound organisational skills, including the ability to maintain documentation and manage competing priorities.


• Commitment to professional boundaries, reflective practice, supervision and ongoing learning.


• A respectful and inclusive approach to working with people from diverse backgrounds and experiences.


• Relevant peer work qualification or willingness to obtain, and ability to meet organisational compliance requirements.

Applications close Wednesday 7 October 2026

Why work at the Northern Health

NH offer a range of benefits which support and reward staff both personally and professionally.

Benefits

• Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.


• Health and Wellbeing programs, including our new 'Thrive' program


• Flexibility in the workplace and extra leave options and support


• An inclusive and culturally safe space


• Access to salary packaging & EAP


• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Equal Opportunity Statement

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

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