Consumer Engagement Services - Social Media Specialist - French Speaker

Nestlé SA; Oeiras; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A Nestlé Business Services procura um Community Manager bilíngue para gerenciar comunidades de marcas líderes no setor alimentício. O candidato ideal terá experiência em mídias sociais e terá um papel ativo na análise de dados e na otimização do engajamento. Junte-se a uma equipe multicultural e aproveite oportunidades de desenvolvimento pessoal e profissional em um ambiente dinâmico.

Serviços

Ambiente de trabalho flexível

Atividades de bem-estar

Bolsas de alimentação

Benefícios flexíveis

Cursos e treinamentos E-learning

Progressão de carreira

Equipamento da empresa conforme necessidade

Desconto em produtos parceiros

Qualificações

• 2 anos de experiência em Gestão de Comunidades.
• Fluente em Francês com excelente comunicação escrita e oral.
• Paixão por mídias sociais e competência em análise de desempenho.

Responsabilidades

• Engajar com consumidores e gerenciar dados de forma rigorosa.
• Analisar tendências de consumo e sugerir melhorias.
• Colaborar com partes interessadas internas e externas.

Conhecimentos

Gestão de Comunidades

Comunicação

Análise de Mídias Sociais

Empatia

Criatividade

Formação académica

Marketing

Comunicações

Nutrição

Ferramentas

Meta Business Manager

Sprinklr

Canva

Adobe Creative Cloud

Descrição da oferta de emprego

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Community Manager and Social Media Specialist - French Speaker

Community Manager and Social Media Specialist - French Speaker

Position Snapshot

Location: Braga/Lisbon (Portugal)

Full-time/Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

Are you passionate about social media, fluent in French, and experienced in managing communities for B2C brands?

Join our international team in Portugal and represent leading French brands in the food industry.

As a Community Manager (Social media specialist), you will be the voice of the brand across social platforms, ensuring authentic, engaging communication that aligns with the company’s values.

You will also play a key role in analyzing performance metrics, identifying trends, and providing strategic recommendations to help each brand optimize its digital presence and community engagement.

A day in the life of...

Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner

Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand

Proactively collaborates with brands and internal stakeholders

Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)

Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience

Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations

Provide reports to stakeholders and suggests strategies optimization based on data

What will make you successful

• At least 2 years experience in Community Management
• An experience in the Food and Beverage Industry or Highly Regulated Industries is ideal
• Fluent in French, with excellent written and verbal communication skills
• Proficient in English and/or Portuguese
• Strong passion for social media, with a high digital affinity and a keen eye for trends
• Academic background inMarketing and/or Communications and/or Nutrition, or a related field
• Proven experiencein community management and/or customer engagement on platforms such asFacebook, Instagram, X (Twitter), YouTube, and LinkedIn
• Solid technical knowledge ofMeta Business Manager, LinkedIn Business Manager, Sprinklr, Canva, and ideallyAdobe Creative Cloud; familiarity withSalesforce (OMNI)is a plus
• Ability tocreate engaging, empathetic, and brand-aligned content, especially for audiences such asparents and caregivers
• Strong interpersonal skills and acollaborative mindset, with a service-oriented approach
• Comfortable working independently, with a high level ofinitiative and accountability
• Experience inanalyzing social media performance, identifying insights, and providingstrategic recommendationsto improve engagement and brand visibility

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Services Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office (in Lisbon)

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career

Position Snapshot

Location: Braga/Lisbon (Portugal)

Full-time/Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

Are you passionate about social media, fluent in French, and experienced in managing communities for B2C brands?

Join our international team in Portugal and represent leading French brands in the food industry.

As a Community Manager (Social media specialist), you will be the voice of the brand across social platforms, ensuring authentic, engaging communication that aligns with the company’s values.

You will also play a key role in analyzing performance metrics, identifying trends, and providing strategic recommendations to help each brand optimize its digital presence and community engagement.

A day in the life of...

Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner

Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand

Proactively collaborates with brands and internal stakeholders

Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)

Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience

Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations

Provide reports to stakeholders and suggests strategies optimization based on data

What will make you successful

• At least 2 years experience in Community Management
• An experience in the Food and Beverage Industry or Highly Regulated Industries is ideal
• Fluent in French, with excellent written and verbal communication skills
• Proficient in English and/or Portuguese
• Strong passion for social media, with a high digital affinity and a keen eye for trends
• Academic background inMarketing and/or Communications and/or Nutrition, or a related field
• Proven experiencein community management and/or customer engagement on platforms such asFacebook, Instagram, X (Twitter), YouTube, and LinkedIn
• Solid technical knowledge ofMeta Business Manager, LinkedIn Business Manager, Sprinklr, Canva, and ideallyAdobe Creative Cloud; familiarity withSalesforce (OMNI)is a plus
• Ability tocreate engaging, empathetic, and brand-aligned content, especially for audiences such asparents and caregivers
• Strong interpersonal skills and acollaborative mindset, with a service-oriented approach
• Comfortable working independently, with a high level ofinitiative and accountability
• Experience inanalyzing social media performance, identifying insights, and providingstrategic recommendationsto improve engagement and brand visibility

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Services Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office (in Lisbon)

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career