Consultant - ServiceNow | Lisboa/Porto

EY; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A EY está buscando um Consultor ServiceNow para sua equipe de Engenharia Digital em Lisboa. O profissional participará de projetos estratégicos e ajudará os clientes a maximizar seus investimentos em TI por meio de transformação digital. O candidato ideal deve ter um bacharelado em áreas relevantes e experiência no setor de consultoria.

Serviços

Remuneração competitiva e recompensas de desempenho

Oportunidades de coaching e desenvolvimento de carreira

Flexibilidade e autonomia no seu papel

Ambiente de aprendizado contínuo

Liderança transformadora e cultura inclusiva

Qualificações

• Experiência de 1+ anos em projetos ServiceNow.
• 2+ anos na indústria de consultoria ou alta tecnologia.
• Conhecimento de BPMN, Governança de TI, frameworks ITSM.

Responsabilidades

• Participar em projetos estratégicos em vários setores.
• Definir e implementar requisitos técnicos e de negócios para a plataforma ServiceNow.
• Colaborar com as equipes técnicas da ServiceNow.

Conhecimentos

Pensamento estratégico

Habilidades analíticas e de resolução de problemas

Comunicação forte

Gestão do tempo efetiva

Atitude proativa

Trabalho em equipe

Formação académica

Bacharelado em engenharia, informática, gestão ou similar

Ferramentas

ServiceNow

Descrição da oferta de emprego

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Consultant - ServiceNow | Lisboa/Porto, Lisbon

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Client:

EY

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

094cacbb6c45

Job Views:

5

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

The opportunity

EY is looking for a ServiceNow Consultant to join our Digital Engineering team. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges. You will help clients realize the value from their IT investments, support strategy, and guide their IT vision, strategy, and roadmap as they embark on transformation journeys. Our consultants work in agile, cross-functional teams addressing issues like cloud, emerging technologies, digital transformation, enterprise agility, and AI.

Your key responsibilities

• Participate in strategic projects across various industries
• Define and implement technical and business requirements for ServiceNow platform (ITSM, ITOM, GRC, ESG, etc.)
• Collaborate with ServiceNow technical teams
• Support team management
• Oversee application and workflow configuration
• Translate strategic objectives into tactical and operational goals
• Analyze client technological transformation opportunities and provide solutions
• Develop client-specific reporting and integration components
• Advise on digital transformation and technology enablement for performance improvement
• Contribute to proposals and client presentations
• Assist in business development
• Work with digital and cloud teams to deliver end-to-end digital solutions
• Identify and prioritize transformation initiatives
• Stay updated on best practices and market trends
• Contribute to EY’s Technology Transformation initiatives
• Understand EY’s consulting services and partnerships

Skills and attributes for success

• Strategic mindset
• Analytical and problem-solving skills
• Strong communication skills
• Ability to produce high-quality written communication
• Effective time management under tight deadlines
• Work ethic and proactive attitude
• Team player, able to work under pressure
• Business acumen
• Ability to bridge IT and Business strategies

To qualify for the role, you must have

• Bachelor’s degree in engineering, informatics, management, or similar
• 2+ years in consulting or high-tech industry
• 1+ years of ServiceNow project experience
• Knowledge of BPMN, IT Governance, ITSM frameworks
• Experience with transformation projects and change management
• Proficiency in English

Ideally, you’ll also have

• ServiceNow certifications
• ITSM frameworks (ITIL) certifications
• Experience with Agile and DevOps
• Design Thinking experience

What we look for

• Effective communicator and team player
• Creative, proactive, and able to work under pressure
• Strategic thinker with project delivery skills
• Business acumen and commercial awareness
• Strong work ethic and self-starter attitude

What we offer

• Competitive remuneration and performance rewards
• Support, coaching, and career development opportunities
• Flexibility and autonomy in your role
• Continuous learning environment
• Success defined by you
• Transformative leadership and inclusive culture