Consultant(DPO)

HCLTech; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent contract

Private health and life insurance

Meal allowance on card/voucher

Resumo da oferta

HCLTech in Lisbon is hiring a Digital Customer Engagement Manager to drive SAP Enterprise Cloud Services delivery and onboarding. You will coordinate service delivery, support escalations, and work with SAP stakeholders to ensure customer success across accounts.

The role requires 4+ years in SAP Basis, HANA proficiency, and experience with SAP upgrades, SaaS integration, and cloud platforms (AWS/Azure/GCP).

Qualificações

• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding and hands-on experience with HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products integration with SAP Landscape is a plus.
• Hands-on experience in any of hyper scalers (AWS/Azure/GCP) is needed.
• 4+ years’ experience with multi-national software/IT organizations.
• 2+ Cloud knowledge via Solution Management, Consulting and/or Delivery Program management.
• 2+ years of SAP Basis S/4HANA knowledge.

Responsabilidades

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones.
• Supporting in de-escalations of critical customer situations.
• Contributing to customer release and maintenance activities.
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise.
• Executing and supporting problem management and continuous improvement.
• Contributing to liaison with SAP stakeholders to ensure customer success.
• Reviewing account status and advising on transitions to other teams as needed.
• Systematic onboarding of associates: mandatory trainings documentation.
• Enabling continuous delta knowledge transfer on new topics.

Conhecimentos

SAP Basis

HANA

Upgrade & Migration

SaaS integration

Cloud platforms

Ferramentas

AWS

Azure

GCP

Descrição da oferta de emprego

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on…

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Work Experiences

• 4+ years’ experience with multi-national software/IT organizations.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• 2+ years of SAP Basis S/4HANA knowledge.

Required Language Thresholds:

• Portuguese: Native

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.