Consultant

HCL Technologies Limited; Lisboa; Presencial; EUR 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal allowance

Resumo da oferta

HCL Technologies Limited is seeking a Digital Customer Engagement Manager to drive SAP-based cloud services for multinational clients in Lisbon. You will oversee onboarding, delivery orchestration, and proactive engagement with SAP stakeholders to ensure customer success.

The role requires 4+ years in SAP Basis, hands-on HANA experience, and cloud/SaaS integration know-how. A strong client-facing mindset with multinational exposure is essential for success in this position.

Qualificações

• Technical expertise in SAP Basis with 4+ years of experience.
• Good understanding and hands-on experience in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products integration with SAP Landscape is a plus.
• Hands-on experience in any cloud provider (AWS/Azure/GCP) is needed.

Responsabilidades

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate overall service delivery within scope, budget, and milestones.
• Assist in de-escalations of critical customer situations and liaise with SAP teams.
• Contribute to customer release and maintenance activities and advise on technical requirements.
• Support continuous improvement and problem management across accounts.

Conhecimentos

SAP Basis

HANA database

Cloud knowledge

Ferramentas

Upgrade/Migration

SaaS integrations

Cloud platforms (AWS/Azure/GCP)

Descrição da oferta de emprego

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on...

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

• Technical expertise in SAP Basis area with minimum of 4+ years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Work Experiences

• 4+ years' experience with multi-national software/IT organizations.
• 2+ Cloud knowledge (e.G. through Solution Management, Consulting and/or Delivery Program management).
• 2+ years of SAP Basis S/4HANA knowledge.

Required Language Thresholds:

- Portuguese: Native

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.