Command Center Analyst (Junior)

Inetum; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading European digital services company in Lisbon is seeking a professional to join their Command Center team. The role involves monitoring batch job executions, responding to system alerts, and troubleshooting using Unix/Linux commands. Candidates should have good problem-solving skills, be familiar with ticketing tools like Jira, and possess English proficiency. This is a great opportunity for someone looking to contribute to IT operations and service quality.

Qualificações

• At least 1 year of relevant experience.
• Basic knowledge of Unix/Linux (log analysis, command-line navigation).
• Knowledge of shell scripting for automation and task optimization.

Responsabilidades

• Monitor batch job execution and handle errors according to documented procedures.
• Respond to alerts generated by monitoring tools.
• Document incidents and resolutions in ticketing systems.

Conhecimentos

Unix/Linux commands

Ticketing tools like Jira

Problem-solving mindset

English proficiency

French language

Ferramentas

Jira

ServiceNow

Descrição da oferta de emprego

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

As part of the Command Center team, you will be responsible for monitoring the execution of the batch plan and responding to system alerts.

Your role will involve identifying and processing errors based on predefined procedures, ensuring the stability and continuity of operations. You will also interact with various monitoring tools and ticketing systems to maintain service quality and performance.

Key Responsibilities

• Monitor batch job execution and handle errors according to documented procedures.
• Respond to alerts generated by their monitoring tools.
• Perform basic troubleshooting using Unix/Linux commands (log reading, directory navigation, etc.).
• Escalate incidents appropriately and ensure timely resolution.
• Document incidents and resolutions in ticketing systems (Jira, ServiceNow).
• Collaborate with other IT teams to ensure smooth operations and continuous improvement.
  
  

Qualifications

• At least 1 year of relevant experience
• Basic knowledge of Unix/Linux (log analysis, command-line navigation).
• Experience with ticketing tools such as Jira and/or ServiceNow.
• Problem-solving mindset with the ability to follow instructions and procedures.
• Knowledge of shell scripting for automation and task optimization.
• English proficiency (written and spoken) is required.
• French is a plus.
  
  

Nice to Have

• Experience with TWS (Tivoli Workload Scheduler) or other job scheduling tools.
• Previous experience in a Command Center or IT Operations environment.
  
  

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