Cloud Support Infrastructure Expert Lisbon

Consort; Lisboa; Híbrido; EUR 44 000 - 57 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

TR card

CSE

Training opportunities

Resumo da oferta

Consort Group is seeking a Cloud Support Infrastructure Expert in Lisbon to join a hybrid team. You will design and implement infrastructure automation, manage cloud-based environments, and support containerized solutions.

The role includes 24/7 support rotations and ongoing improvements to monitoring and reliability. The ideal candidate has 5+ years in IT operations, strong Linux/Python skills, and hands-on experience with Ansible, Terraform, Docker, Kubernetes, and major cloud platforms.

Qualificações

• At least 5 years in IT Operations, Infrastructure Support, Cloud Engineering, or similar.
• Strong troubleshooting, automation, and production-support mindset.
• Experience with cloud, containerized environments, and automation is essential.

Responsabilidades

• Provide Application Production Support for critical business applications.
• Monitor infrastructure, middleware, and applications to ensure service availability.
• Analyze logs to diagnose incidents and resolve issues.
• Manage incidents, service requests, and production support within SLAs.
• Participate in 24/7 support rotations and DR exercises.

Conhecimentos

Linux

Python

Bash

Ansible

Terraform

Docker

Kubernetes

AWS

Azure

IBM Cloud

Google Cloud

CI/CD

Jenkins

Travis CI

Concourse

Monitoring

ITIL

Production support

Formação académica

RH294

DO374

CKAD

Terraform Associate

Vault Associate

Ferramentas

Jira

Descrição da oferta de emprego

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Cloud Support Infrastructure Expert

This is your mission

Are you passionate about Cloud Operations, Infrastructure Automation, and Application Support? Then this position is for you.

As a Cloud Support Infrastructure Expert, you will play a key role in ensuring the stability, availability, and continuous improvement of critical business applications. Working within an international environment, you will combine production support expertise with cloud and automation skills to maintain highly available platforms and drive operational excellence.

Build side:

• Design and implement infrastructure automation using Ansible and Terraform

• Develop and maintain automation scripts using Python and Bash

• Contribute to the deployment and configuration of cloud-based environments

• Support the implementation of containerized solutions using Docker and Kubernetes

• Improve monitoring, alerting, and observability capabilities across the platform

• Participate in service improvement initiatives and infrastructure modernization projects

• Create and maintain technical documentation, procedures, and knowledge articles

• Train and support operations teams on automation tools and best practices

Run side:

• Provide Application Production Support for critical business applications and platforms

• Monitor infrastructure, middleware, and applications to ensure service availability

• Analyze system, application, and middleware logs to diagnose and resolve incidents

• Manage incidents, service requests, and production support activities within defined SLAs

• Participate in 24/7 support rotations, including shifts, on-call duties, weekends, and public holidays

• Support Disaster Recovery (DR) exercises and business continuity initiatives

• Escalate risks and critical incidents appropriately and in a timely manner

• Participate in knowledge transfer sessions and validate new application releases before production deployment

• Continuously improve operational processes to reduce incident resolution times and enhance service quality

This is your background

You have at least 5 years of experience in IT Operations, Infrastructure Support, Cloud Engineering, or Software Engineering environments. You enjoy troubleshooting complex technical issues, automating operational processes, and supporting mission-critical platforms.

You are looking for an environment where reliability, innovation, automation, and teamwork go hand in hand.

This is your expertise:

• Strong knowledge of Linux administration, CLI, and Shell Scripting

• Proficiency in Python and/or Bash

• Experience with Ansible and Terraform

• Strong understanding of infrastructure automation and configuration management

• Experience with Docker and Kubernetes

• Good knowledge of public cloud platforms such as AWS, Azure, IBM Cloud, or Google Cloud

• Experience with CI/CD tools such as Jenkins, Travis, Concourse, or equivalent

• Monitoring and observability tools knowledge

• Understanding of ITIL processes and service management practices

• Experience supporting production environments and mission-critical applications

Certifications (Preferred)

• Red Hat Enterprise Linux Automation with Ansible (RH294)

• Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374)

• Certified Kubernetes Application Developer (CKAD)

• HashiCorp Terraform Associate (nice to have)

• HashiCorp Vault Associate (nice to have)

This is how you work as part of a team:

• Strong critical thinking and problem-solving mindset

• Excellent verbal and written communication skills

• Proactive attitude with a strong sense of ownership

• Persistent, resilient, and solution-oriented approach

• Capacity to perform under pressure and manage priorities effectively

• Strong collaboration and teamwork skills

• Continuous learning mindset and willingness to develop new skills

Language Skills :

• English: C1

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding

• A truly hands-on management style

• Continuous training opportunities

• Concrete commitments: inclusion, equality, solidarity

• A comprehensive HR package: health insurance, TR card, CSE

• A culture of feedback and meaningful projects

The recruitment process:

1. An initial phone call with our recruitment team

2. An HR interview and a job interview with a business engineer

3. A test or technical interview with one of our experts

4. A final meeting with your future manager or project manager

5. And if we’re a good fit, we’ll get started together

Good to know

Location: Lisbon

Contract: Permanent contract

Remote work: Hybrid (50%)

Salary: From €44,000 to €56,500 gross per year, depending on experience and skills

Job category: Software Development / Full Stack Engineering

What you will do here, you won’t do anywhere else.

This moment is yours.