Cloud Infrastructure Engineer (Remote – Portugal) (M/F)

Sysmatch; Portugal; On-site; EUR 40,000 - 50,000; Full time

Job summary

Sysmatch has an opportunity with an Insurance Company in Portugal for an IT Support Engineer. You will manage escalations, troubleshoot end-user devices, and support Windows Server/Desktop environments while engaging with Azure cloud services and SQL databases.

You will also work with PowerShell scripting, Intune, and OAice 365 administration, communicating technical solutions to non-technical teams and collaborating with executives. The role includes ITIL-aligned processes and CAB participation.

Qualifications

• Qualifications in Microsoft technology stack.
• Proven experience in escalation management and issue resolution.
• Strong troubleshooting and problem-solving skills.

Skills

Microsoft tech stack

Escalation management

Troubleshooting

Windows Server/Desktop

Azure cloud

SQL databases

PowerShell scripting

OAice 365 administration

Executive communication

End-user support

CAB processes

Intune / MDM

ITIL practices

Tools

Azure

Intune

PowerShell

SQL

Job description

Sysmatch has an opportunity for an Insurance Company.

Profile:

Skills & Experience

• Qualifications in Microsoft technology stack
• Proven experience in escalation management and issue resolution
• Strong troubleshooting and problem-solving skills
• Solid understanding of Windows Server/Desktop environments
• Experience with cloud infrastructure (Azure, IaaS, PaaS)
• Experience with SQL-based databases
• Familiarity with OAice 365 administration and scripting (PowerShell)
• Comfortable working directly with users at all levels, including executives
• Experience supporting and resolving issues on end-user devices
• Ability to cross-train and communicate technical solutions to non-technical teams
• Experience participating in problem management and CAB processes
• Experience with Intune and mobile device management
• Exposure to ITIL practices
• Previous mentoring or training experience

Salary Range: €40k - €50k gross/year + Other Components/Benefits.