Cloud Access Administrator Lisbon, Portugal

Unit4; Lisboa; Híbrido; EUR 45.000 - 65.000; Tempo integral

Resumo da vaga

Unit4 is seeking a Cloud Access Administrator in Lisbon, Portugal. You will handle day-to-day identity lifecycle administration, access operations, and security support, acting as a technical service desk with strong emphasis on execution, case handling, and documentation.

You'll collaborate with Security, Cloud Operations, Engineering, Sales Operations and Support to ensure IAM services are delivered in line with security policies and service descriptions, including RBAC, PAM, and access

Qualificações

• Experience with IAM policies, standards, and controls; regulatory compliance awareness.
• Identity lifecycle management from joiners to leavers; user provisioning.
• RBAC, PAM, Identity Governance, and access reviews knowledge.
• Security monitoring and incident response familiarity in IAM.
• Troubleshooting and documenting identity/access issues with accuracy.

Responsabilidades

• Governance, policy, and compliance support for IAM policies and controls.
• Identity lifecycle management including joiners/movers/leavers and provisioning.
• Implement RBAC, PAM, and access reviews to enforce security controls.
• Monitor IAM solutions and investigate security events; collaborate with teams.
• Troubleshoot identity/access issues and maintain IAM records and documentation.
• Work with sales orders and service requests for operational handovers.

Descrição da vaga

About the Role

The Cloud Access Administrator is a key operational role focused on day‑to‑day identity lifecycle administration, access operations, and security support. The position is similar in nature to a technical service desk or provisioning role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy.

This role acts as an important interface between Security, Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that identity and access services are delivered, maintained, and administered correctly according to defined security policies and service descriptions.

• Governance, Policy, and Compliance: Support the maintenance of IAM policies, standards, and controls to ensure alignment with corporate requirements and regulatory compliance, while assisting with internal audits.


• Identity Lifecycle Management: Manage end-to-end identity lifecycle processes (Joiners, Movers, Leavers), user provisioning, account maintenance, and access requests via ServiceNow or similar ITSM ticketing system.


• Advanced Access Controls: Implement and manage core capabilities including Role-Based Access Control (RBAC), Privileged Access Management (PAM), Identity Governance, and Access Reviews.


• Security Monitoring and Incident Response: Monitor IAM solutions, investigate security events, execute corrective actions, and collaborate with the other departments to ensure controls are strictly followed.


• Troubleshooting and Issue Resolution: Troubleshoot, resolve, and elevate identity and access-related issues while maintaining accurate IAM records and documentation.


• Order Support: Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams.