CLM Solution Engineer

Richemont; Moscavide; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Richemont is looking for a motivated IT Specialist to join our Source Product team in Lisboa, Portugal. In this critical role, you will manage the configuration and administration of the Sirion CLM platform. Your focus will be on ensuring that the platform serves the needs of business stakeholders while facilitating continuous improvement.

You will also provide technical support and training to users, ensuring effective platform adoption. The ideal candidate has hands-on experience with CLM SaaS tools, good problem-solving abilities, and strong communication skills.

Qualificações

• Hands-on experience with CLM SaaS tools like Sirion, Icertis, and Conga.
• Experience in Agile methodologies focused on continuous improvement.
• Strong analytical and problem-solving skills.

Responsabilidades

• Administer the Sirion CLM platform, user management, security, and workflow.
• Gather user feedback to enhance platform features.
• Provide level-3 technical support and training materials.

Conhecimentos

CLM SaaS tools administration

System configuration

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

We are seeking a motivated and tech‑savvy IT Specialist to join our dynamic Source Product team for procurement. In this pivotal role, you will be responsible for the configuration, administration, and continuous improvement of our new CLM platform (Sirion). You will act as the bridge between our business stakeholders (Procurement, Legal, Sales, Real Estate) and technology, ensuring the platform meets and exceeds their evolving needs.

Key Responsibilities

• Platform Administration: Manage day‑to‑day administration of the Sirion CLM platform, including user management, security, workflow configuration, and template updates.
• Continuous Improvement: Work closely with the product owner and business users to gather feedback, identify pain points, and translate business requirements into functional specifications and system enhancements.
• Technical Support & Training: Provide level‑3 technical support, troubleshooting, and develop training materials to drive user adoption.
• Implementation & Release Management: Collaborate on initial implementation and future releases, including testing new features, managing sandbox/test environments, and deploying updates to production.
• Documentation: Create and maintain clear technical and user documentation for platform configurations, processes, and integrations.
• Future Growth: Participate in the evaluation and potential integration of other SaaS platforms within our procurement technology stack.

Experience

• Hands‑on experience administering and configuring CLM SaaS tools (Sirion, Icertis, Conga, DocuSign CLM, Agiloft, etc.).
• Comfortable with system configuration, process and workflow design, translating business processes into platform solutions.
• Previous experience with Sirion CLM is a significant advantage.

Core Requirements

• Understanding of or experience working within a product team methodology (e.g., Agile, Scrum), focused on continuous improvement and iterative delivery.

Soft Skills

• Excellent analytical and problem‑solving skills with high attention to detail.
• Strong communication and interpersonal skills, able to engage effectively with both technical and non‑technical stakeholders.

Preferred Qualifications

• Experience with other procurement or source‑to‑pay SaaS platforms (e.g., Coupa, SAP Ariba, GEP).
• Basic knowledge of system integrations, APIs, and data management.

Languages

• English: very good professional level.
• French: a plus.