Clinic Manager

Impress; Porto; Presencial; EUR 70 000 - 100 000; Tempo integral

Resumo da oferta

Impress is seeking a Clinic Director to lead operations, sales, and clinical quality at a Porto facility. The role emphasizes building a patient-centered culture, coaching staff, and ensuring efficient day-to-day running with a focus on empathy and excellence.

Ideal candidates bring leadership experience, a growth mindset, and the ability to coordinate across roles, including front desk support and clinical oversight, to deliver outstanding patient experiences.

Qualificações

• Proven experience in leading a healthcare clinic or service operation.
• P&L responsibility and budget management experience.
• Strong customer service and patient-focused approach.

Responsabilidades

• Establish a winning clinic culture and lead a cross-functional team.
• Oversee daily clinic operations, staffing, and facilities management.
• Own the clinic P&L including revenue and expenses.

Conhecimentos

Leadership

P&L management

Sales coaching

Team management

Data analytics

Formação académica

Bachelor’s degree in Business or Healthcare Administration

Ferramentas

CRM software

MS Office

Data analytics tools

Descrição da oferta de emprego

Impress hardworking team is passionate about teeth, digitalization, and customer service. We are growing our team and are looking for Clinic Director.

We are Impress. We believe everyone deserves a smile they’ll love.

Impress is #1 European orthodontic chain of new generation. We provide an affordable, doctor-directed, and fully digitalized way to straighten teeth with invisible aligners and digital braces.

ABOUT THE ROLE:

As the Clinic Manager, you will be responsible for all operations and sales of your facility. This will include, but not be limited to, establishing and implementing clinical protocols and creating a culture of empathy and excellence. You will focus on building and implementing the processes that uphold the day-to-day operations of the clinic, ensure there is a high quality of clinical care, focus on the patient, and provide outstanding customer service.

Our ideal candidate is hard-working, detail-oriented, approachable, helpful, and positive. They act with a sense of urgency and love to provide an amazing, personalized experience to all patients. They meet challenges with a growth mindset and with a solutions-oriented attitude. This person takes the initiative to solve problems for their team and their patients - and instills these values in their teammates.

In this role you will work closely with the Lead Orthodontist to establish a winning clinic culture that is patient-friendly, enhances teamwork and productivity, and is based on integrity, transparency, and collective problem-solving.

HOW YOU’LL HAVE AN IMPACT:

• You will establish a winning clinic culture while developing, coaching, and leading a cross-functional team.
• Oversee the daily operation of the clinic, scheduling the staff, assigning the workloads, and managing the facilities to meet clinical, administrative, and operational support requirements.
• Own a P&L of the facility, including topline (revenue) and bottom line (expense) performance. Manage the finances of the clinic while ensuring the budget is being adhered to, forecasting the expenses, reviewing invoices, statements, receipts, and approving expenditures.
• Ownership of your team sales, ensuring clinics are hitting a 60% sales conversion rate, and providing best-class patient care so that all patients are excited to start treatment.
• Recruiting, developing, coaching, and leading a cross-functional team to ensure that each person is meeting their full potential. Evaluating and managing employee performance.
• Continuously spearheading quality improvement and initiative by reviewing, investigating, documenting, and resolving patient complaints.
• Use data and analytics in developing and recommending improvements for processes and systems within the clinics as well as operational performance.
• Lead by example and be able to effectively cover all (non-orthodontist) roles at the clinic, including jumping into new patient visits and delivering a best-in-class patient experience, filling in at the front desk when the clinic coordinator is out, handling patient correspondence, and chair side assisting for dental procedures.

WHAT YOU’LL BRING:

• P&L experience is strongly preferred. Including topline and bottom-line experience.
• 2+ years of leadership experience required.
• Prior experience in supervising direct reports. Demonstrated strong team engagement and retention
• Must be willing and able to be onsite in the clinic each day
• Must be able to work a flexible schedule based on the needs of the business. This can include nights, holidays, and weekends.
• Must be able to travel between clinics within the market if necessary for operations and patient care.
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.
• Experience selling and providing sales coaching
• Working knowledge of the principles and procedures for personnel recruitment, selection, onboarding, performance management, and training.
• Adaptable, flexible, and innovative - you are excited to work in an environment that is constantly evolving.
• Strong verbal and written communication skills. Computer proficiency.

NICE TO HAVES:

• Experience in Healthcare
• Experience in sales
• Bachelor’s degree in Business or Healthcare Administration