CL-Dutch-Speaking Team Leader | Lisbon, Portugal

Cross Border Talents; Odivelas; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking Team Leader to inspire and develop a high-performing team in an international customer experience setting. The role is on-site and requires strong people management and Dutch fluency.

You will coach teams, monitor KPIs, ensure excellent customer service, and drive continuous improvement in a fast-paced environment while supporting career growth.

Qualifications

• Fluent Dutch (C1/C2) required.
• English proficiency at B2 level or higher.
• Experience as Team Leader or supervisor in a similar role.
• Strong communication and people-management skills.
• Proven ability to drive performance and develop others.

Responsibilities

• Lead, motivate, and develop a team to meet performance and quality targets.
• Coach, mentor, and provide continuous feedback to staff.
• Monitor KPIs and implement improvement plans.
• Foster a positive, collaborative team culture and employee development.
• Ensure delivery of outstanding customer experience.

Skills

Dutch fluency (C1/C2)

English (B2)

People management

Team leadership experience

Results driven

Job description

Lead, inspire, and make an impact!

Are you a natural leader who thrives in a fast-paced international environment? Are you passionate about coaching teams, driving performance, and helping people succeed?

Join a leading global company in the customer experience industry and take the next step in your leadership career in the beautiful city of Lisbon, Portugal. We are looking for a Dutch-speaking Team Leader to inspire, support, and develop a high-performing team while contributing to operational excellence.

Your Responsibilities

• Lead, motivate, and develop a team to achieve operational and quality targets.
• Drive performance through coaching, mentoring, and continuous feedback.
• Monitor KPIs and implement improvement plans where needed.
• Create a positive, collaborative, and engaging team culture.
• Support employee development and career growth.
• Ensure the delivery of an outstanding customer experience.

What We're Looking For

• Fluent Dutch (C1/C2 level).
• Good command of English (B2).
• Previous experience in a Team Leader, Supervisor, or similar management role.
• Strong communication and people-management skills.
• Results-driven mindset with a passion for developing others.
• Must currently be based in Lisbon, Portugal.

What's in It for You?

• Competitive salary.
• Join a well-established international organization.
• Work in a multicultural and dynamic environment.
• Continuous learning and professional development opportunities.
• Career progression and long-term growth potential.
• Be part of a company that values leadership, teamwork, and innovation.

Job Details

• Location:Lisbon, Portugal
• Work Model:On-site
• Schedule:Rotational shifts from Monday to Saturday, between 9:00 AM and 10:00 PM
• Relocation Support:Not available for this position

Ready to take your leadership career to the next level?

If you are passionate about leading people, achieving results, and working in an international environment, we'd love to hear from you.