CL-Dutch-Speaking Team Leader | Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking Team Leader to inspire, support, and develop a high-performing customer experience team. This on-site role offers rotational shifts and exposure to an international environment.

You will coach, monitor KPIs, drive performance, and foster a collaborative culture while supporting employee growth and delivering outstanding service.

Qualifications

• Dutch fluency at C1/C2 level is required.
• English proficiency at B2 level.
• Experience in a team leader or supervisor role.
• Strong communication and people-management skills.
• Based in Lisbon, Portugal.

Responsibilities

• Lead and develop a team to meet targets.
• Coach, mentor, and provide continuous feedback.
• Monitor KPIs and drive improvements.
• Foster a positive, collaborative team culture.
• Support employee development and career growth.
• Deliver outstanding customer experience.

Skills

Dutch fluency

English proficiency

Leadership experience

People management

Job description

Lead, inspire, and make an impact!

Are you a natural leader who thrives in a fast-paced international environment? Are you passionate about coaching teams, driving performance, and helping people succeed?

Join a leading global company in the customer experience industry and take the next step in your leadership career in the beautiful city of Lisbon, Portugal. We are looking for a Dutch-speaking Team Leader to inspire, support, and develop a high-performing team while contributing to operational excellence.

Your Responsibilities

• Lead, motivate, and develop a team to achieve operational and quality targets.
• Drive performance through coaching, mentoring, and continuous feedback.
• Monitor KPIs and implement improvement plans where needed.
• Create a positive, collaborative, and engaging team culture.
• Support employee development and career growth.
• Ensure the delivery of an outstanding customer experience.

What We're Looking For

• Fluent Dutch (C1/C2 level).
• Good command of English (B2).
• Previous experience in a Team Leader, Supervisor, or similar management role.
• Strong communication and people-management skills.
• Results-driven mindset with a passion for developing others.
• Must currently be based in Lisbon, Portugal.

What's in It for You?

• Competitive salary.
• Join a well-established international organization.
• Work in a multicultural and dynamic environment.
• Continuous learning and professional development opportunities.
• Career progression and long-term growth potential.
• Be part of a company that values leadership, teamwork, and innovation.

Job Details

• Location:Lisbon, Portugal
• Work Model:On-site
• Schedule:Rotational shifts from Monday to Saturday, between 9:00 AM and 10:00 PM
• Relocation Support:Not available for this position

Ready to take your leadership career to the next level?

If you are passionate about leading people, achieving results, and working in an international environment, we'd love to hear from you.