Change Manager - GBS Process Transformation Office

AstraZeneca; Lisboa; Presencial; EUR 90 000 - 115 000; Tempo integral

Resumo da oferta

AstraZeneca in Lisbon is seeking a senior Change Manager to lead the people side of a large Transformation Office initiative. You will shape the change strategy, engage process owners, leaders, and operational teams, and ensure adoption of new ways of working across GBS.

You will design and deliver training, build capability, and measure adoption to ensure benefits are embedded and scalable by 2030. Fluency in English is required.

Qualificações

• Significant experience leading change management across large-scale transformations.
• Expertise in Prosci or ADKAR or equivalent.
• Proven ability to drive adoption of new technology across teams and geographies.
• Strong stakeholder management and influencing capability, including at senior levels.
• Excellent communication, facilitation, and storytelling skills.
• Fluent English, written and spoken.

Responsabilidades

• Design and lead the change management strategy across the transformation portfolio.
• Partner with stakeholders across Technology, Data & AI, HR, and GBS Operations.
• Design training and upskilling to enable people to work with agents and automation.
• Define adoption metrics and track behavioural change to realise benefits.

Conhecimentos

Change management

ADKAR/Prosci

Stakeholder management

Communication skills

Storytelling

Leadership

Descrição da oferta de emprego

About the role

At AstraZeneca, transformation is about more than deploying technology - it is about enabling people, teams, and organisations to adopt new ways of working that deliver lasting value. Within Global Business Services (GBS), we are transforming how work gets done through AI-augmented ways of working, intelligent automation, and data-driven decision-making.

As Change Manager in the GBS Transformation Office, you will lead the people side of this transformation. Based in Lisbon, you will be accountable for shaping and driving the change strategy across the transformation portfolio, ensuring that process owners, operational teams, and leaders are engaged, prepared, and empowered to adopt and sustain new ways of working.

This is a senior role for someone who can turn technical delivery into durable behavioural and organisational change. You will help ensure that what succeeds in lighthouse initiatives becomes embedded, scalable, and sustainable across GBS.

What you'll do

• You will design and lead the change management strategy across the transformation portfolio, covering stakeholder engagement, communications, training, and adoption. Working closely with the Transformation Office and delivery teams, you will assess change impacts, develop readiness plans, and support each lighthouse initiative and AI Factory deployment through to sustained adoption.
• You will partner with GBS process owners, operational leaders, and cross-functional stakeholders across Technology, Data & AI, HR, and GBS Operations to build ownership, remove barriers, and create the conditions for successful change. You will play a key role in translating complex transformation into clear, compelling narratives that resonate with a range of audiences, including senior leaders.
• A major focus of the role will be building capability and confidence across teams, designing and delivering training and upskilling that enables people to work effectively alongside agents, assistants, and automations. You will also support strategic workforce planning by helping define the people and capability implications of technology change across GBS.
• Beyond implementation, you will help embed change into permanent business-as-usual capability, ensuring benefits endure beyond initial deployment. You will define and track adoption metrics, monitor behavioural change, and link sustained adoption to the strategic ambition of removing 50% of manual work across GBS by 2030.

Essential requirements

• Significant experience leading change management across large-scale organisational, digital, or operational transformation
• Demonstrated expertise in a recognised change methodology such as Prosci, ADKAR, or equivalent
• Proven ability to drive adoption of new technology and ways of working across multiple teams and geographies
• Strong stakeholder management and influencing capability, including at senior levels
• Excellent communication, facilitation, and storytelling skills
• Evidence of operating effectively in fast-paced, ambiguous, and evolving transformation environments
• Ability to lead through change with positivity, credibility, and resilience
• Fluent English, written and spoken

Desirable requirements

• Experience leading change for AI, automation, or digital adoption programmes
• Prosci, ADKAR, or equivalent change certification
• Experience in pharmaceutical, life sciences, or GBS / Shared Services environments
• Workforce planning or capability development experience
• Familiarity with AI-augmented ways of working and the cultural shifts they require

Why AstraZeneca?

This is an opportunity to shape how a global organisation adopts the future of work. You will join a transformation agenda that is rethinking processes, capability, and culture at scale, helping ensure that innovation is not only delivered, but embraced and sustained.

At AstraZeneca, we value curiosity, courage, and collaboration. We are building an environment where evidence matters, learning is continuous, and transformation is made real through people. If you are passionate about enabling change that lasts, this role offers the opportunity to make a meaningful enterprise-wide impact.

Join us

If you are energised by leading complex change, influencing across diverse stakeholder groups, and building adoption in AI-enabled environments, we would love to hear from you.

Date Posted 18-Aug-2026

Closing Date 03-Sep-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization a