Center Manager: Customer Experience & Growth

IWG plc; Lisboa; Hybrid; EUR 32,000 - 48,000; Full time

Job summary

IWG plc in Lisbon is seeking a Customer Services Manager to lead our on-site centre, take ownership of performance, and ensure every guest experience is exceptional. You’ll manage operations, resolve challenges, give tours to prospective customers and upsell to existing clients, framing the centre as a thriving reflection of you and the IWG brand.

The right candidate combines a customer-first attitude with strong leadership, a practical mindset, and resilience, delivering world-class service

Qualifications

• Experience leading a small, close-knit team to meet targets.
• Strong customer focus with ability to upsell and build relationships.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Skills

Sales & Commercial Skills

Leadership & Team Management

Customer Focus

Job description

IWG plc in Lisbon is seeking a Customer Services Manager to lead our on-site centre, take ownership of performance, and ensure every guest experience is exceptional. You’ll manage operations, resolve challenges, give tours to prospective customers and upsell to existing clients, framing the centre as a thriving reflection of you and the IWG brand.

The right candidate combines a customer-first attitude with strong leadership, a practical mindset, and resilience, delivering world-class service