Business Travel Consultant (Italian)

careerxtra; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading corporate travel management company is seeking an expert in GDS systems to provide personalized support to Italian-speaking business clients. This role requires professional fluency in both Italian and English, along with a strong customer service background. The position offers remote or hybrid working options in Lisbon and includes competitive salary and benefits, including comprehensive medical plans and performance rewards.

Serviços

Competitive salary + performance-based rewards

Comprehensive medical, dental & vision plans

Paid parental & bereavement leave

Mental health support

Commuter benefits & connectivity stipends

Career growth opportunities

Qualificações

• Language skills: Professional fluency in Italian (C1+) and English (C1+) required.
• Proven experience in using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
• History in customer service, preferably within travel, tourism, or hospitality.

Responsabilidades

• Provide personalized support to business travelers.
• Proactively resolve travel and technical issues.
• Stay updated with travel industry knowledge.
• Collaborate with global teams for continuous improvement.
• Build strong relationships with clients.

Conhecimentos

Professional fluency in Italian (C1+)

Professional fluency in English (C1+)

Customer service experience

Problem-solving skills

Excellent communication skills

Metrics-driven mindset

Ferramentas

GDS systems (Sabre, Amadeus, Galileo)

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you haveGDS experienceand a passion for excellent B2B service, this is your opportunity to make aglobal impact.

What You'll Do (Your Responsibilities)

As a key expert and the primary point of contact for our Italian-speaking business clients, you will:

• Personalized Support:Provide dedicated and personalized support to business travelers.
• Problem Solving:Proactively resolve travel and technical issues, from simple queries to urgent emergencies.
• Industry Expertise:Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Continuous Improvement:Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships:Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile)

To succeed in this role, the following qualifications aremandatory and essential:

• Language Skills:Professional fluency in Italian (C1+) and English (C1+)is required.
• GDS Experience:Proven experiencein usingGDS systems(Sabre, Amadeus, or Galileois mandatory).
• Service Background:A history incustomer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills:Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge:Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability:Flexibility to workrotating schedules(Monday to Sunday, between 7 AM and 10 PM).

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Comprehensive medical, dental & vision plans
• Paid parental & bereavement leave
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities

Ready toelevate your career in corporate travel management?

Apply nowand make an impact on a global stage!