Business Travel Consultant

careerxtra; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading travel services company is seeking a dedicated individual to provide excellent personalized support to business travelers. The ideal candidate will have proven GDS experience and a strong background in customer service, ready to address various travel and technical issues while meeting performance targets. This full-time role offers remote and hybrid options in Lisbon, along with competitive salary and benefits.

Serviços

Competitive salary and performance-based rewards

Comprehensive medical, dental & vision plans

Paid parental & bereavement leave

Mental health support

Commuter benefits & connectivity stipends

International team with career growth opportunities

Qualificações

• Proven experience in using GDS systems.
• History in customer service within travel, tourism, or hospitality sectors.
• Flexibility to work rotating schedules (Monday to Sunday).

Responsabilidades

• Provide dedicated and personalized support to business travelers.
• Proactively solve travel and technical issues.
• Stay updated with travel industry knowledge.

Conhecimentos

Professional fluency in English (C1+)

GDS systems (Sabre, Amadeus, or Galileo)

Customer service experience

Excellent communication skills

Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce)

Descrição da oferta de emprego

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact.

What You'll Do (Your Responsibilities)

As a key expert and primary point of contact for our business clients, you will:

• Personalized Support: Provide dedicated and personalized support to business travelers.
• Problem Solving: Proactively solve travel and technical issues, ranging from simple queries to urgent emergencies.
• Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile)

To succeed in this role, the following qualifications are mandatory and essential:

• Language Skills: Professional fluency in English (C1+) is required.
• GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory).
• Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Comprehensive medical, dental & vision plans
• Paid parental & bereavement leave
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities

Ready to elevate your career in corporate travel management?

Apply now and make an impact on a global stage!