Business Operations Principal, Catalogue and Selection

FARFETCH; Porto; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance (family)

25 days annual leave

Sabbatical after 5 years

LinkedIn Learning access

Flexible benefits

Flexible working environment

Job summary

Farfetch is seeking a Business Operations Principal in Porto to drive strategic initiatives and elevate operational performance across Catalogue and Selection. You will work with senior leadership to tackle complex challenges, delivering high-impact projects and embedding operational excellence into workflows.

You will lead cross-functional teams, apply data-driven analysis, and develop scalable processes to support rapid growth while maintaining agility.

Qualifications

• 2-4+ years in management consulting, corporate strategy, or business operations.
• Proficient in BI tools, SQL, and data-driven storytelling.
• Excellent communication with senior stakeholders.
• Experience in high-growth environments.

Responsibilities

• Lead and support high-impact, cross-functional projects from discovery through execution, with measurable outcomes.
• Apply structured problem-solving frameworks and data-driven analysis to break down complex issues.
• Develop clear project roadmaps, milestones, and ensure accountability across teams.
• Partner with leadership to identify opportunities for efficiency, growth, and better decision-making.
• Translate insights into compelling recommendations for stakeholders.
• Build scalable processes, frameworks, and reporting mechanisms that enable speed and clarity.
• Lead operating teams as processes scale from pilot to full rollout.

Skills

Strategic thinking

Problem solving

Data-driven analysis

BI tools

SQL

Stakeholder communication

Ambiguity tolerance

Collaboration

Retail/Marketplace experience

Tools

Looker

Power BI

SQL

Job description

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

As a Business Operations Principal, you’ll play a pivotal role in driving strategic initiatives, elevating operational performance, and shaping scalable solutions across our Catalogue and Selection areas. This role combines problem-solving with data-driven analysis and disciplined project management.

You’ll work closely with senior leadership and cross-functional stakeholders to tackle complex challenges, deliver high-impact projects, and embed operational excellence into team workflows and decision-making. Reporting to the Senior Director of Catalogue Operations, you’ll be a trusted partner and go-to problem solver, helping the company scale effectively while maintaining agility.

WHAT YOU'LL DO

• Lead and support high-impact, cross-functional projects from discovery through execution, ensuring measurable business outcomes.
• Apply structured problem-solving frameworks and data-driven analysis to break down complex issues and design actionable solutions.
• Develop clear project roadmaps, define milestones, and drive accountability across teams to ensure timely delivery.
• Partner with leadership to identify opportunities for operational efficiency, growth acceleration, and improved decision-making.
• Translate insights into compelling recommendations, presenting to key stakeholders in a clear, persuasive manner.
• Build scalable processes, frameworks, and reporting mechanisms that enable the business to operate with clarity and speed.
• Lead operating teams as necessary as processes go from pilot to scalable solutions.

WHO YOU ARE

• Strategic thinker with 2-4+ years of experience in management consulting, corporate strategy, or business operations in high-growth environments.
• Skilled problem solver with proven ability to scope, structure, and deliver complex initiatives end-to-end independently.
• Strong analytical background: highly proficient in BI tools, such as Looker, Power BI or others (including creating and updating dashboards, etc); SQL querying; able to craft data and insights presentations that explain business issues and drive movement in the organization.
• Excellent communicator with the ability to influence senior stakeholders and create their own network inside the organization.
• Comfortable operating in ambiguous, fast-moving environments with multiple priorities.
• Collaborative, resourceful, and confident in challenging assumptions constructively.
• Fun to work with and motivated to make a meaningful impact on the organization’s success.
• Strong business acumen, retail operations, and / or marketplace experience a plus.

REWARDS & BENEFITS

• Health insurance for the whole family and other well-being resources
• 25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year)
• Boomerang: sabbatical program after 5 years service
• Training opportunities and free access to LinkedIn Learning
• Flexible benefits program
• Flexible working environment

EQUAL OPPORTUNITIES STATEMENT

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.