Bilingual Customer Representative (Spanish/French-speaking) – Airline Company - 1000€ Welcome Bonus

Phiture; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading global technology firm in Lisbon seeks a Customer Service Representative. This role involves managing client bookings and ensuring exceptional service. Candidates must have excellent Spanish and French skills, coupled with previous customer service experience. The role offers benefits like a competitive salary, a welcome bonus, and career development opportunities in a vibrant workplace.

Serviços

Competitive salary

1000€ Welcome Bonus

Career development programs

Qualificações

• Previous experience with customer service or tourism/travel representation (6 months minimum).
• Ability to assist clients via inbound/outbound calls and email.

Responsabilidades

• Manage bookings (altering, canceling, or creating reservations).
• Help clients with questions about Flight Club service.
• Deal with claims (strikes, lateness, cancellations).
• Provide accurate real-time information to customers.

Conhecimentos

High level of Spanish (C1)

French (B2)

Excellent communication skills

Empathy and team spirit

Ferramentas

GDS tools like Amadeus

Galileo

Sabre

Descrição da oferta de emprego

Overview

Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future, in over 70 countries. We’re proud to be recognized with awards such as World’s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Be in charge of booking management (altering, canceling, or creating new reservations)
• Assist clients via inbound/outbound calls and email
• Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
• Deal with claims (strikes, lateness, Cancelation etc.)
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer\'s service expectations so they will remember and share their great experience.
• Listen to the customer\'s unique situation and acknowledge their needs.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Spanish (C1) and French (B2) - written and oral
• Have excellent communication skills coupled with empathy and team spirit
• Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
• Have at least 6 months of experience in Customer Service or as a tourism/travel representative

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• 1000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you\'ll be working on
• Career development programs

Equality and Eligibility

Concentrix is an equal-opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

French (Required), Spanish (Required)