Bilingual Content Moderator / Customer Care Specialists

Cross Border Talents; Porto; Presencial; EUR 20 000 - 25 000; Tempo integral

Resumo da oferta

A multinational client seeks a Content Moderator/Customer Care Representative in Porto. The role focuses on maintaining online safety and providing customer support. Fluency in multiple languages, strong communication skills, and attention to detail are essential. Prior experience is a plus but not necessary, making this a great entry-level opportunity.

Qualificações

• Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1 level.
• Excellent written and verbal communication skills required.
• Strong attention to detail and analytical thinking needed.

Responsabilidades

• Review, monitor, and manage user-generated content.
• Respond to customer questions and provide solutions.
• Ensure adherence to company policies and quality standards.

Conhecimentos

Fluent in German/French/Italian/Dutch/Spanish/Danish & English

Excellent communication skills

Attention to detail

Analytical thinking

Ability to work independently

Formação académica

High school completion diploma

Descrição da oferta de emprego

Overview

Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time

Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative. No previous experience is required. You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.

Responsibilities

• Review, monitor, and manage user-generated content.
• Respond to customer questions and provide solutions through email, chat, or other channels.
• Escalate issues when necessary and follow internal processes.
• Ensure adherence to company policies and quality standards.
• Work with colleagues to improve content moderation and customer support processes.

Requirements

• Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1
• Excellent written and verbal communication skills
• Strong attention to detail and analytical thinking
• Ability to work independently and as part of a team
• Previous experience in content moderation or customer service is a plus but not required
• High school completion diploma
• Valid paperwork allowing employment in Portugal