Bellman - ME Lisbon

Melia Hotels International; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A luxury hotel chain in Lisbon is seeking a Bellman to enhance guest experiences by providing professional service and assistance throughout their stay. Applicants should have training in hospitality, excellent customer service skills, and at least one year of experience in a similar role. Join a team committed to equal opportunities and responsible growth.

Serviços

Exclusive loyalty program benefits

Flexible compensation

Discounts on products and services

Qualificações

• Minimum of 1 year in a similar role.
• Knowledge of hotel operations and evacuation procedures.
• Proficiency in Portuguese; a second language is a plus.

Responsabilidades

• Greet and assist guests upon arrival and departure.
• Handle and store luggage safely.
• Keep hotel entrance and lobby clean and organized.
• Provide information about hotel services and local attractions.
• Communicate with the front desk regarding guest requests.

Conhecimentos

Customer service techniques

Communication skills

Language skills

Formação académica

Training in hospitality or tourism

Descrição da oferta de emprego

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

Meliá Hotels International is a luxury hotel chain located in the heart of Lisbon, offering a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests.

Mission:

The Bellman is responsible for assisting guests upon arrival, during their stay, and at departure, upholding the brand's service standards. This role ensures a warm welcome and farewell, enhancing the overall guest experience.

What will you have to do?

• Greet and assist guests: Provide a warm and professional service upon arrival and departure, ensuring guests feel welcomed and comfortable.
• Handle and store luggage: Safely manage guests' luggage, ensuring their belongings are in good condition.
• Maintain cleanliness and organization: Keep the hotel entrance and lobby clean, organized, and welcoming.
• Provide information: Offer guests details about hotel services, transportation options, and local attractions with a proactive attitude.
• Communicate with the front desk: Stay informed about arrivals, departures, and special guest requests, including VIPs. Respond promptly to guest requests or complaints, ensuring quick and professional resolution.

What are we looking for?

• Education: Training in hospitality or tourism.
• Languages: Portuguese; knowledge of a second language is a plus.
• Specific Knowledge: Knowledge of hotel operations, customer service techniques, access control, evacuation procedures, and communication skills.
• Experience: Minimum of 1 year in a similar role.

Join a team of great professionals who make everyday life easier and exceptional. Working at Meliá offers opportunities for growth and creating your future wherever you desire.

Our warmth, proximity, and passion make working at Meliá an unforgettable experience, filled with emotional moments and a sense of belonging to a big family of dedicated people like you, VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities and promoting diversity and inclusion. We prioritize a corporate culture that values equality, actively avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity and inclusion are essential for our success as a global company.

We also support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to our collaborators, this is possible.

To protect yourself from fraud in selection processes, please consult our recommendations on the "Protect Your Application" page.

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