Beauty Community Specialist (German Speaker)

Blu Selection; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational customer service solutions provider is seeking a Community Specialist in Lisbon to engage with social media users and enhance brand interactions. You will manage conversations, respond to comments, and provide analysis of social media activities. Ideal candidates should have experience in social media management, excellent communication skills, and a customer-oriented mindset. This role offers competitive salaries with accommodation options and various relocation assistance.

Serviços

Free accommodation options

Relocation help for international candidates

Free Portuguese lessons

Qualificações

• Approx. 6 months of experience managing social media communities or significant personal account following.
• Empathy and problem-solving skills.
• Ability to quickly use tools for interaction reporting.

Responsabilidades

• Act as a brand ambassador engaging in social media conversations.
• Respond to consumer comments and direct messages.
• Moderate social media communities.

Conhecimentos

Social media management experience

Excellent written communication skills

Empathy and customer satisfaction focus

Customer-oriented mindset

Native-level German and English (B2)

Strong IT skills

Ability to work in shifts

Descrição da oferta de emprego

Are you passionate about beauty and social media? Engage with a vibrant community, manage conversations, and shape brand interactions. Use your creativity to foster online discussions and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal.

Your responsibilities and impact as a Community Specialist will be:

• Act as a brand ambassador and engage in social media conversations
• Respond to consumer comments and direct messages on social media
• Foster and moderate social media communities
• Escalate comments and direct messages when necessary (to Social Manager, Brand/Market teams, or for crisis management)
• Maintain brand reputation and ensure the appropriate tone of voice
• Conduct social listening to identify trends, emerging issues, and viral topics
• Provide reporting and analysis of social media activities

Skills, qualifications and interests you need to succeed in this role:

• Experience in social media management: Either approx. 6 months of experience managing social media communities (e.g., TikTok, Instagram, etc.)
• Or strong experience in content creation with a personal social media account and a significant following (approx. 1,000+ followers)
• Excellent written communication skills
• Empathy and strong focus on customer satisfaction
• Customer-oriented mindset, problem-solving skills, and ability to work in a team
• Native-level German & English at least B2 level
• Strong IT skills – ability to quickly and efficiently use tools for interaction reporting
• Willingness to work in shifts

What's in it for you?

• Working hours: full-time (40h/week)
• Monday to Sunday: 8 hours a day on rotational schedule (8:00- 20:00)

Salary conditions - 2 options:

• Including free accommodation (shared flat, all bills included): 810€- 1100€ gross/month
• Excluding accommodation: 1.130€- 1.500€ gross/month
• Holidays: 22 days/ year after 6 months
• Compensation during training period if successful is fully paid

For international candidates:

• Relocation Help for international candidates
• Reimbursement of your initial flight expenses after 3 months
• Airport Pick Up
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

Your future company:

Located in Porto and Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.

What you can expect from living in Porto:

• A welcoming atmosphere with a mix of locals and expats, plus a thriving social scene
• Enjoy a warm climate, beautiful beaches, and stunning ocean views
• Explore charming streets, historic architecture, and vibrant local traditions
• Savor fresh seafood, traditional Portuguese dishes, and world-famous Port wine