Bagageiro / Bellperson | InterContinental Cascais-Estoril

InterContinental Hotels Group; Cascais; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading hotel chain is seeking a guest service professional in Cascais, Portugal. The role involves building guest relationships, promoting hotel services, and responding to guest complaints. Candidates should demonstrate professionalism and a commitment to quality service. Competitive compensation and opportunities for career growth are offered.

Responsabilidades

• Building guest relationships through swift, professional service.
• Explaining and promoting hotel facilities to guests.
• Responding appropriately to guest complaints.

Descrição da oferta de emprego

Every day is different,but you’ll mostly be:

• Building guest relationships through a swift, professional and highly personal service
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests
  regarding local attractions and activities.
• Promote team work and quality service through daily communications and coordination with other departments.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by a dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.