Bagageiro/Bell Attendant

Hospitaliti; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive compensation package

Medical insurance

Employee meals

Travel program with complimentary/stay

Job summary

Four Seasons Hotel Ritz Lisbon in Lisbon is seeking a Bell Attendant to greet guests, escort them to rooms, and handle luggage during check-in and departure.

The role requires one year of Bell Attendant experience, fluency in English and Portuguese, and a legal right to work in Portugal. Candidates should have strong interpersonal skills and the ability to multitask in a luxury environment.

Qualifications

• One year of experience as a Bell Attendant.
• Must be able to work in Portugal and speak English and Portuguese.
• Strong interpersonal skills and ability to multitask.

Responsibilities

• Greet guests and escort to rooms.
• Deliver and retrieve luggage during check-in/out.
• Maintain records of deliveries and pickups.
• Handle guest requests with hospitality and resolve complaints.
• Assist guests with hotel services, hours, and directions.
• Ensure professional conduct and teamwork with colleagues.

Skills

Guest service

Interpersonal skills

Multitasking

Job description

Four Seasons Hotel Ritz Lisbon is hiring through Hosco in Lisbon.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

About the role

We are looking for a Bell Attendant to join our team.

What you will do

• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guest passing through lobby and offers them assistance.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

Strong interpersonal skills are paramount, as well as the ability to multitask, attention to detail and solve problems.

The ideal candidate will have knowledge about the local area.

Applicants are required to have one year of experience in a Bell Attendant position.

Must have the legal right to work in Portugal and have fluency in English and Portuguese.

What we offer

• Competitive compensation package.
• Statutory vacation allowance plus one additional day of paid leave.
• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities.
• Employee travel program with complimentary stays at Four Seasons properties worldwide.
• Provision of employee uniforms.
• Complimentary meals at our much-loved Sabores Employee Restaurant.
• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones.
• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care.
• Exclusive retail, spa, and food & beverage discounts within the hotel.
• Access to a modern, fully equipped employee on‑site gym.
• Full access to the FS Benefits platform.
• Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Four Seasons Hotel Ritz Lisbon.