B2B Travel Agent - French, Italian or German - Portugal

Dila Recruitment; Braga; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Une opportunité passionnante comme agent de voyages B2B au sein d'une entreprise dynamique. Le poste propose une expérience personnalisée, avec des responsabilités variées incluant l'assistance aux voyageurs et l'amélioration continue des produits, offrant ainsi un cadre de travail flexible et enrichissant.

Serviços

Paquet de rémunération excellent basé sur l'expérience

Plans médicaux généreux

Environnement de travail amical

Qualificações

• Maîtrise native/fluente du français, italien ou allemand et anglais (B2 ou supérieur).
• Expérience antérieure en service clientèle, idéalement dans le secteur du voyage et de l'hôtellerie.
• Compétences en communication écrite et verbale adaptées.

Responsabilidades

• Assister les voyageurs avec un support personnalisé.
• Résoudre des problèmes liés aux voyages et à la technologie.
• Construire des relations significatives au sein des équipes globales.

Conhecimentos

Communication

Travailler en équipe

Flexibilité

Connaissances de l'industrie du voyage

Ferramentas

GDS (Sabre, Amadeus, Galileo, Worldspan)

Zendesk

Salesforce

Descrição da oferta de emprego

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B2B Travel Agent - French, Italian or German - Portugal, Braga

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c72473e13fba

Job Views:

3

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in French, Italian or German,both oral and written. Fluent in English (B2 or higher)
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums