B2B Travel Agent (French)

David Kennedy Recruitment; Amadora; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa líder na gestão de viagens está procurando um Agente de Viagens B2B fluente em Francês para se juntar à equipe em Portugal. O cargo oferece a flexibilidade de trabalhar remotamente ou em um modelo híbrido e abrange suporte excepcional ao cliente, resolvendo questões de viagens e tecnologia.

Serviços

Pacote de remuneração excelente baseado em experiência.

Ambiente de equipe dinâmico e criativo.

Planos médicos generosos.

Qualificações

• Fluente em Francês e Inglês (B2 ou superior).
• Experiência prévia em atendimento ao cliente, idealmente em viagens e hotéis.
• Experiência com sistemas de GDS (Sabre, Amadeus, Galileo, Worldspan) é obrigatória.

Responsabilidades

• Assistir viajantes com suporte personalizado e resolução de problemas.
• Manter-se atualizado sobre a indústria de viagens e fornecer feedback para melhorias de produtos.
• Superar KPIs estabelecidos.

Conhecimentos

Comunicação

Orientação ao Cliente

Trabalho em Equipe

Flexibilidade

Descrição da oferta de emprego

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Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading travel management, corporate card, and expense management company that is looking to recruit a French-speaking B2B Travel Agent to join their team in Portugal.

Position: Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in French, both oral and written. Fluent in English (B2 or higher)
• Previous working experience in customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
• Metrics-driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving, and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce as well as our unique, in-house travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings, and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums