B2B Customer Support for Online Video Streaming platform - Portuguese

Cognizant; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia global em Lisboa busca profissionais para fornecer suporte ao cliente em uma das plataformas de streaming mais populares do mundo. O candidato ideal terá experiência em atendimento ao cliente e comunicação eficaz em português. Oferecemos um ambiente de trabalho agradável, oportunidades de desenvolvimento profissional e um pacote competitivo de salários e benefícios, incluindo realocação para candidatos internacionais.

Serviços

Ambiente de trabalho inspirador

Desenvolvimento profissional e plano de carreira

Pacote de realocação para candidatos internacionais

Qualificações

• Experiência mínima de 12 meses em atendimento ao cliente, preferencialmente em contact centers.
• Experiência viva em suporte ao cliente através de telefone, chat ou email é preferida.
• Habilidade demonstrada em satisfazer as necessidades do cliente.

Responsabilidades

• Fornecer suporte ao cliente e técnico através de chat e email.
• Identificar e resolver problemas dos criadores de conteúdo rapidamente.
• Lidar com solicitações de Criadores e oferecer suporte eficaz.

Conhecimentos

Habilidades de atendimento ao cliente

Comunicação escrita e falada em português

Capacidade de lidar com situações difíceis

Descrição da oferta de emprego

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling Creators' requests about support to their channel via e-mail and chat (phone being a possibility in the future). You will be dealing with Creators that generate revenue to our client’s platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.

Good customer support skills and experience are of utmost importance to be successful.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Live customer support experience (phone, chat, email, in-person, etc.) is preferred
• Excellent native level written and spoken communication skills in Portuguese
• Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
• Ability to handle difficult situations.
• Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

OUR OFFER

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation package*

*Relocation package applicable only for international candidates joining us from abroad