Attendee Product Support Coordinator (6M FT)

Websummit; Lisboa; Presencial; EUR 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully subsidised healthcare

Dental

Employee assistance programme (EAP)

Company laptop

Generous annual leave

Flexible working arrangements

Wellness subsidy €1000 per year

Annual company get-togethers

Charity days

Monthly wellbeing talks

Resumo da oferta

Web Summit is seeking an attendee support specialist to ensure a smooth attendee journey, from ticket purchases to feedback collection. You will respond to questions via email, live chat and social media, and collaborate with multiple teams to continuously improve the attendee experience.

You’ll become an expert in our software, provide insights to product and engineering teams, and uphold our standards of quality customer care in a high‑output environment.

Qualificações

• Previous experience in customer service or a support role.
• Passionate about providing incredible customer support and about solving problems.
• An excellent communicator with an eye for detail.
• Ability to multitask and to think on your feet.
• Comfortable with working across multiple teams.

Responsabilidades

• Attend to attendee inquiries via email, live chat or social media.
• Find solutions for attendees while adhering to company policies and guidelines.
• Deliver insights to internal teams by providing feedback to other departments.
• Collaborate with the marketing team and liaise with content, email marketing and websites daily.
• Become an expert in our software and share insights with product and engineering teams.

Conhecimentos

Customer service

Communication

Multitasking

Team collaboration

Problem solving

High-pressure environment

Descrição da oferta de emprego

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

About the team:

Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.

Responsibilities:

• You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
• You’ll find solutions for attendees while adhering to company policies and guidelines.
• You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.
• You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
• You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Attributes:

• You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.
• You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.
• You are a problem solver. No problem is too big or too small.
• You build rapport easily and enjoy working with people.
• You are graceful under pressure and comfortable in a high-output environment.

Qualifications:

• Previous experience in customer service or a support role.
• Passionate about providing incredible customer support and about solving problems.
• An excellent communicator with an eye for detail.
• Ability to multitask and to think on your feet.
• Comfortable with working across multiple teams.

Benefits and perks:

Fully subsidised healthcare, dental, employee assistance programme (EAP) and more.A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development.Company laptop, generous annual leave and flexible working arrangements, plus a weeklywellness hour.Our very own Tramway Team, which drives community and morale boosting events for employees to participate in.Annual company get-togethers, regular company charity days, and monthly wellbeing talks.

• Subsidised healthcare, dental, employee assistance programme (EAP) and more.
• Employer pension contribution up to 6% for Irish-based employees
• A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
• Company MacBook, generous annual leave and flexible working arrangements.
• Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
• Annual company get-togethers, charity days, and monthly wellbeing talks.
• Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.