Assistant Housekeeping Manager

Four Seasons Hotels and Resorts; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Statutory vacation allowance plus one additional day of paid leave

Outstanding training programs

Employee travel program

Comprehensive medical insurance

Employee discounts within the hotel

Access to on-site gym

Resumo da oferta

Four Seasons Hotels and Resorts is looking for a passionate Assistant Housekeeping Manager in Lisbon, Portugal. This role involves overseeing the housekeeping and laundry teams, ensuring that guest rooms and public areas meet the highest cleanliness and presentation standards. The ideal candidate will possess strong leadership skills, prior experience in housekeeping supervision, and exceptional communication abilities. A competitive compensation package and employee benefits, including training and travel opportunities, are offered.

Qualificações

• Experience in housekeeping supervision within the hospitality industry.
• Strong leadership ability to motivate and develop a team.
• Excellent communication and organizational skills.
• Service experience with calmness under pressure.
• Proficient in spoken and written Portuguese and English.

Responsabilidades

• Supervise Housekeeping and Laundry teams to meet cleanliness standards.
• Support recruitment, onboarding, and training processes.
• Conduct inspections to uphold quality and brand standards.
• Manage stock control and inventory for linens and supplies.
• Foster a positive and engaging work environment.

Conhecimentos

Leadership skills

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Team collaboration

Ferramentas

Microsoft Office

Opera

Salesforce

Descrição da oferta de emprego

Overview

Four Seasons is powered by our people. We are a collective of individuals who strive to improve and treat others as we wish to be treated. Our team members create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart, supported by a world-class employee experience and company culture.

About the location: Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel reflects the cultural heart and soul of Portugal. Inside, art-deco sensibilities mingle with a modern Louis XVI style, and contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and tiled exteriors set the scene. At CURA restaurant, we offer a seasonally inspired, Michelin-starred gastronomic experience.

Opportunity

We are looking for a Passionate Leader to join our Team as Assistant Housekeeping Manager.

What You Will Do

• Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back‑of‑house spaces consistently meet Four Seasons cleanliness and presentation standards
• Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions when required
• Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality, consistency, and brand standards are upheld
• Oversee daily assignments to ensure productivity, quality benchmarks, and guest expectations are consistently met
• Conduct daily briefing meetings to communicate key operational information, including arrivals, owner requirements, special requests, and operational challenges
• Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement
• Address guest inquiries, requests, and complaints promptly and professionally, resolving issues with the highest level of hospitality
• Ensure clear communication and follow‑up on guest requests, special requirements, and operational issues
• Coordinate closely with Front Office, Engineering, Valet, and off‑site Laundry to ensure seamless daily operations
• Maintain strong working relationships with outsourced cleaning partners, ensuring service levels, cleanliness standards, and contractual expectations are met
• Uphold all health, safety, and hygiene policies, ensuring compliance with best practices and safe use of equipment and chemicals
• Oversee stock control and inventory management, including linens, cleaning supplies, and equipment; ensure accurate ordering and explore new products, suppliers, and industry trends
• Demonstrate visible leadership and professionalism when interacting with guests, employees, suppliers, and partners.

What You Bring

• Previous experience in housekeeping supervision or a senior housekeeping role within the hospitality industry
• Strong leadership skills with the ability to motivate, support, and develop a diverse team
• Excellent communication and organizational skills, with a positive, approachable, and professional attitude
• Proven service experience, with the ability to remain calm and effective under pressure
• Strong attention to detail and well‑developed problem‑solving skills
• Ability to multitask, prioritize workload, and adapt to changing operational demands
• Demonstrated ability to work collaboratively in a team environment and build effective working relationships
• Proficiency in Microsoft Office and hospitality systems such as Opera, Salesforce, or similar platforms
• Fluency in spoken and written Portuguese and English
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
• The candidate must hold the required authorization to work in an European country.

What We Offer

• Competitive compensation package
• Statutory vacation allowance plus one additional day of paid leave
• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities
• Employee travel program with complimentary stays at Four Seasons properties worldwide
• Provision of employee uniforms
• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care
• Exclusive retail, spa, and F&B discounts within the hotel
• Access to a modern, fully equipped employee on‑site gym
• Full access to the FS Benefits platform