Assistant Housekeeping Manager

fourseasons; Lisboa; Presencial; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Employee travel program with stays at

Uniforms provided

On-site gym

Resumo da oferta

Four Seasons Lisbon is seeking an Assistant Housekeeping Manager to lead daily housekeeping and laundry operations, ensuring exceptional cleanliness and presentation in guest areas and back-of-house spaces.

You will support scheduling, training, and performance evaluations while maintaining brand standards and a positive, inclusive team culture in a dynamic luxury environment.

Qualificações

• Experience in housekeeping supervision or senior housekeeping role within hospitality.
• Strong leadership to motivate, support, and develop a diverse team.
• Excellent communication and organizational skills, with a positive, approachable, and professional attitude.
• Proven service experience, with the ability to remain calm and effective under pressure.
• Strong attention to detail and well-developed problem-solving skills.
• Ability to multitask, prioritize workload, and adapt to changing operational demands.
• Demonstrated ability to work collaboratively in a team environment and build effective working relationships.
• Proficiency in Microsoft Office and hospitality systems such as Opera, Salesforce, or similar platforms.
• Fluency in spoken and written Portuguese and English.
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
• The candidate must hold the required authorization to work in an European country.

Responsabilidades

• Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back‑of‑house spaces meet Four Seasons cleanliness and presentation standards.
• Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions.
• Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality and brand standards.
• Oversee daily assignments to ensure productivity and guest satisfaction.
• Conduct daily briefing meetings to communicate arrivals, owner requirements, special requests, and operational challenges.
• Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement.
• Address guest inquiries, requests, and complaints promptly and professionally with hospitality at the forefront.
• Ensure clear communication and follow-up on guest requests and operational issues.
• Coordinate with Front Office, Engineering, Valet, and off-site Laundry for seamless operations.
• Maintain relationships with outsourced cleaning partners to meet service levels and contractual expectations.
• Uphold health, safety, and hygiene policies and safe use of equipment and chemicals.
• Oversee stock control and inventory management; explore new products and suppliers.

Conhecimentos

Leadership

Communication

Organizational skills

Guest service

Problem solving

Multitasking

Team collaboration

Fluency in Portuguese and English

Ferramentas

Opera

Salesforce

Descrição da oferta de emprego

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

Our opportunity

We are looking for a Passionate Leader to join our Team as Assistant Housekeeping Manager!

What you will do

• Assist in the daily supervision of the Housekeeping and Laundry teams, ensuring guest rooms, public areas, and back‑of‑house spaces consistently meet Four Seasons cleanliness and presentation standards

• Support the Housekeeping Manager with team scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions when required

• Conduct regular inspections of guest rooms, corridors, and public areas to ensure quality, consistency, and brand standards are upheld

• Oversee daily assignments to ensure productivity, quality benchmarks, and guest expectations are consistently met

• Conduct daily briefing meetings to communicate key operational information, including arrivals, owner requirements, special requests, and operational challenges

• Foster a positive, motivating, and inclusive work environment that encourages high performance and engagement

• Address guest inquiries, requests, and complaints promptly and professionally, resolving issues with the highest level of hospitality

• Ensure clear communication and follow‑up on guest requests, special requirements, and operational issues

• Coordinate closely with Front Office, Engineering, Valet, and off‑site Laundry to ensure seamless daily operations

• Maintain strong working relationships with outsourced cleaning partners, ensuring service levels, cleanliness standards, and contractual expectations are met

• Uphold all health, safety, and hygiene policies, ensuring compliance with best practices and safe use of equipment and chemicals

• Oversee stock control and inventory management, including linens, cleaning supplies, and equipment; ensure accurate ordering and explore new products, suppliers, and industry trends

• Demonstrate visible leadership and professionalism when interacting with guests, employees, suppliers, and partners.

What you bring

• Previous experience in housekeeping supervision or a senior housekeeping role within the hospitality industry

• Strong leadership skills with the ability to motivate, support, and develop a diverse team

• Excellent communication and organizational skills, with a positive, approachable, and professional attitude

• Proven service experience, with the ability to remain calm and effective under pressure

• Strong attention to detail and well‑developed problem‑solving skills

• Ability to multitask, prioritize workload, and adapt to changing operational demands

• Demonstrated ability to work collaboratively in a team environment and build effective working relationships

• Proficiency in Microsoft Office and hospitality systems such as Opera, Salesforce, or similar platforms

• Fluency in spoken and written Portuguese and English

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays

• The candidate must hold the required authorization to work in an European country.

What we offer

• Competitive compensation package

• Statutory vacation allowance plus one additional day of paid leave

• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities

• Employee travel program with complimentary stays at Four Seasons properties worldwide

• Provision of employee uniforms

• Complimentary meals at our much-loved Sabores Employee Restaurant

• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones

• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care

• Exclusive retail, spa, and food & beverage discounts within the hotel

• Access to a modern, fully equipped employee on‑site gym

• Full access to the FS Benefits platform

Learn more about our property and what it is like to work at Four Seasons by visiting:

https://www.fourseasons.com/lisbon/
https://www.instagram.com/fslisbon/
https://www.facebook.com/FourSeasonsHotelLisbon/
https://twitter.com/FSLisbon