Applications & Workplace Specialist

Attio; Viseu; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

A Inetum, líder global em serviços de TI, está a recrutar um profissional de IT Support para apoiar ambientes de laboratório, R&D e sistemas de quiosque. O candidato ideal traz 3–5 anos de experiência em suporte de TI, com forte foco em Windows, Active Directory e ITSM/CMDB, trabalhando de forma autónoma e colaborativa.

O papel envolve coordenação de serviços, gestão de SLAs, configuração de aplicações e atualização de software, com interação entre utilizadores, equipas técnicas e fornecedores.

Qualificações

• 3–5 anos de experiência em IT Support, Workplace ou End-User Computing.
• Experiência em ambientes laboratoriais, científicos ou R&D.
• Conhecimento sólido de ambientes Windows e suporte a aplicações.
• Experiência com Active Directory e ferramentas ITSM/CMDB.
• Compreensão de infraestrutura, redes e deployment de software.

Responsabilidades

• Fornecer suporte técnico para aplicações de laboratório, workstations de I&D e kiosks.
• Gerenciar solicitações de hardware, software e criação de contas de usuário.
• Instalar, configurar e atualizar aplicações ao longo do ciclo de vida.
• Suportar implantação de software e empacotamento de aplicações.
• Coordenar instalação e entrega de dispositivos de laboratório e quiosques.
• Monitorar e resolver incidentes e solicitações dentro de SLA.
• Manter dados de inventário no CMDB/Helix e Active Directory.
• Apoiar administração de contas e revisões de acesso periódicas.
• Rastrear uso de licenças de software e apoiar processos de procurement.
• Contribuir para migração Windows 10 para Windows 11.
• Monitorar KPIs de serviço e apoiar iniciativas de melhoria contínua.
• Colaborar com usuários, equipes técnicas, fornecedores e stakeholders.

Conhecimentos

Inglês técnico

Resolução de problemas

Trabalho em equipe

Autonomia

Organização

Ferramentas

Active Directory

SCCM/MECM/Intune

ITSM/CMDB

Helix CMDB

Windows deployment

Descrição da oferta de emprego

Descrição do cargo

Job Description

Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.

Responsibilities

• Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
• Manage requestsfor hardware, software and user account creation;
• Install, configure and update applications across their lifecycle;
• Support software deployment and application packaging activities;
• Coordinate setup and delivery of new laboratory and kiosk devices;
• Monitor and resolve incidents and service requests in line with SLA targets;
• Maintain inventory data in CMDB/Helix and Active Directory;
• Support accountadministration and periodic access reviews;
• Track software licensing usage and support procurement processes;
• Contribute to Windows 10 to Windows 11 migration activities;
• Monitor serviceKPIs and support continuous improvement initiatives;
• Collaborate with users, technical teams, vendors and stakeholders.

Profile

• 3–5 years of experience in IT Support, Workplace or End-User Computing;
• Experience supporting laboratory, scientific or R&D environments;
• Strong knowledge of Windows environments and application support;
• Experience withActive Directory and ITSM or CMDB tools;
• Understanding of infrastructure, networks and software deployment;
• Experience in system migration projects;
• Strong problem-solving and organizational skills;
• Ability to workindependently and collaboratively;
• Professional proficiency in English.

About Inetum

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Additional Information

Additional Valued Experience

• Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
• LIMS, ELNor similar scientific systems;
• BMC Helix or equivalent tools;
• SCCM, MECM, Intune or similar deployment platforms;
• Software asset and licensing management;
• Experience in life sciences, pharmaceutical or industrial environments;
• French language.