Apoio Ao Cliente Nestlé - Com Francês (Remote) - Hiring Urgently

GrabJobs; Lisboa; Teletrabalho; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading multinational in the food industry is seeking a Customer Support Advisor fluent in French for remote work. You will assist customers with inquiries about Nestlé products and services. The ideal candidate has experience in customer support and strong communication skills. The position offers competitive salary, annual bonus, and remote work options.

Serviços

Direct contract with client

Competitive salary and annual bonus

Flex Benefits

Career progression and training

Qualificações

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with Nestlé industry is a plus.
• Understanding of how CRM systems work.

Responsabilidades

• Respond to customer queries phone and written channels.
• Identify customer needs and help customers use specific features.
• Report product malfunctions.

Conhecimentos

Fluent in French (spoken and written)

Advanced Knowledge on English

Excellent communication and problem-solving skills

Customer management orientation

Attention to details

Descrição da oferta de emprego

Social network you want to login/join with:

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Client:

Gigroup

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

6

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

We are searching for an experienced Apoio Ao Cliente Nestlé - Com Francês (Remote) to join our all-star team at GIGROUP in Oeiras.
Growing your career as a Full Time Apoio Ao Cliente Nestlé - Com Francês (Remote) is a terrific opportunity to develop useful skills.
If you are strong in problem-solving, persuasion and have the right initiative for the job, then apply for the position of Apoio Ao Cliente Nestlé - Com Francês (Remote) at GIGROUP today!

We are recru iting for the Shared Services Center of a multinational, leader in the global food retail sector:
Nestlé Business Services.

A Customer Support Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

A Day in the life of...

• Respond to customer queries phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Report product malfunctions
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns, if any
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Fluent in French (spoken and written)
• Advanced Knowledge on English
• Experience as a Customer Support Specialist or similar CS role
• Customer management orientation
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Attention to details

We offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can chose what benefit is more suitable to you.
• Remote work schedule
• Career progression and possibilities for International Career.
• Initial and continuing training.

We're waiting for you!

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Benefits of working as a Apoio Ao Cliente Nestlé - Com Francês (Remote) in Oeiras:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package

● Remote Work opportunity