Ai Training Specialist

Powerfront; Portugal; Teletrabalho; EUR 35 000 - 55 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Dynamic remote work environment

Career progression opportunities

Resumo da oferta

A leading customer engagement technology provider is seeking a Training Specialist to enhance user engagement through effective SaaS training. The role involves creating training materials, conducting client onboarding, and collaborating with teams to ensure customer success. Ideal candidates should have 2 to 5 years of experience, exceptional communication skills, and a passion for software training. This position offers a competitive salary and the opportunity to work remotely while contributing to innovative solutions.

Qualificações

• 2 to 5 years of training experience at a SaaS software company.
• A strong desire to learn and grow in software training and development.
• Track record of achievement in a training or customer service role.

Responsabilidades

• Communicate benefits of SaaS software in an easy-to-understand way.
• Develop training materials for clients and internal teams.
• Translate training observations into recommendations for product improvement.

Conhecimentos

Strong planning and organizational skills

Strong communication skills

Problem solving skills

Proactive teaching strategies

Descrição da oferta de emprego

Recruiters should be matchmakers, not sales people | GPHR | #TalentMVP2024

Powerfront Inc. isn't just another SaaS provider; we're the architects of the INSIDE Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.

We're a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential. We're not just building software; we're forging strategic partnerships that redefine customer engagement.

If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn't just a job; it's a career-defining opportunity to be part of a team transforming how the world connects with brands.

We are looking for a highly motivated game-changer to join our team. This is an amazing opportunity for an individual who is passionate about making software training fun, engaging, and relevant. This dynamic self-starter is someone who:

• Has strong planning and organizational skills with the ability to adjust and apply various training techniques to all audiences effectively.
• Is skilled in identifying learning needs, adjust teaching strategies.
• Has strong communication skills with a proactive approach to answering questions and providing a safe place for others to learn and grow at all levels and learning abilities.
• Has a passion for problem solving and training and product support for our clients.

Key Responsibilities

• Effectively communicate the benefits and best practices of SaaS software using an easy-to-understand approach.
• Develop a comprehensive understanding of our products and create training materials to seamlessly deliver to our clients and internal teams.
• Comfortable working at a rapid pace, multi-tasking environment.
• Ensure the customer gains knowledge through training which derives the promised business value from our software and services solutions.
• Develop a deep understanding of product capabilities, related technologies, industry trends and implementation strategies.
• Assist with pre- and post-sales test automation implementations.
• Translate training observations and customer requirements into specific recommendations for product improvement.
• Work with cross-functional teams to ensure ongoing support and success of all customers.
• Provide customers guidance transitioning to our software, translating business requirements, use cases, and overall objectives into technical solutions.
• Design training content for new customer onboarding, module add ons, continuous learning, and new feature releases.
• Conduct needs assessments of learners, identifying knowledge gaps that need to be addressed through training curriculum or facilitation modifications.
• Travel to client locations for on-site group training.

Key Requirements

• 2 to 5 years of training experience at a SaaS software company.
• A strong desire to learn and grow in the field of software training and learning development.
• Track record of achievement in a training and/or customer service role, preferably in a software company.
• Obsessive and unwavering commitment to making customers successful.
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Excellent presentation and public speaking skills with English fluency.
• Attention to detail, strong organizational skills, and an absolute focus on quality of work.

Summary of Benefits

• A dynamic & forward-thinking organization revolutionizing retail technology
• A virtual workforce, remote but highly interactive and collaborative
• Competitive salary and benefits
• Be a part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands in the world
• Career progression and longevity

About Powerfront

Powerfront is a leading provider of customer engagement technology and solutions. The company’s proprietary engagement software INSIDE provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.

INSIDE can be leveraged in a variety of configurations to meet customers’ needs. Its open architecture enables customers in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role-based on business conditions, departmental need, or geographic location. Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Training and Art/Creative
• Industries
• Software Development