Agent Support Technique Avancé / Technical Customer Support

JoB Training & Coaching; Lisboa; Presencial; EUR 20 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Technical training

Stable employment

Career growth opportunities

International environment

Resumo da oferta

JoB Training & Coaching in Lisbon seeks a Technical Customer Support Agent to assist users with system issues, platform usage, and troubleshooting. You will diagnose problems, guide users through solutions, document incidents, collaborate with technical teams, and contribute to service optimization.

Fluent French and English, strong communication, and customer‑oriented mindset are essential. This position offers technical training, stable employment, and an international environment, with

Qualificações

• Fluent French and English required.
• Strong problem-solving and communication skills.
• Customer service oriented with clear communication.

Responsabilidades

• Diagnose and resolve technical problems
• Guide users through solutions
• Document incidents
• Collaborate with technical teams
• Support service optimization

Conhecimentos

French

English

Technical problem-solving

Customer service

Communication

Descrição da oferta de emprego

We are seeking Technical Customer Support Agents to assist users with system issues, platform usage, and technical troubleshooting. This role suits candidates with technical aptitude and customer-oriented professionalism.

Responsibilities

• Diagnose and resolve technical problems
• Guide users through solutions
• Document incidents
• Collaborate with technical teams
• Support service optimization

Profile

• Fluent French and English
• Technical problem-solving skills
• Customer service orientation
• Strong communication abilities

What We Offer

• Technical training
• Stable employment
• Career growth opportunities
• International environment