Advertisers Support (Hebrew)

The lemon Consulting; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise dynamique cherche un responsable de support client pour aider les PME. Vous aurez un impact en apportant des solutions aux utilisateurs tout en travaillant dans une ambiance multicultural et amicale. Le poste offre des conditions avantageuses, y compris des jours de congé et un contrat de travail renouvelable.

Serviços

Jours de congé payés (22 par an)

Assurance santé privée

Cours de portugais gratuits

Aide administrative pour les nouvelles recrues

Logement partagé pour candidats internationaux

Qualificações

• Fluent in Hebrew (C2) and English (B2).
• Able to work independently and in a team.
• Adaptable and calm under pressure.

Responsabilidades

• Support SMBs via chat, email, and telephone.
• Provide pre and post-sales support for products.
• Resolve technical issues and guide users.

Conhecimentos

Natif/fluent en hébreu

Fluent en anglais

Connaissance de l'industrie publicitaire

Littéracie informatique

Personnalité resourceful

Ferramentas

Microsoft Office

Descrição da oferta de emprego

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Location: Lisbon, Portugal, potential to be remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium-sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Hebrew (C2), both oral and written. Fluent in English (at least B2 level)
• A resident card, protection status or an EU passport ownership to be able to take on the job without legal support
• Knowledge of the advertising industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being a team player at the same time
• Able to work rotating shifts

OFFER:

• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Temporary, renewable working contract
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
  Airport pick-up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in a single room in one of the shared company apartments for international candidates
• Free Portuguese classes, water sports activities, soft trekking and much more