Account Manager

TripAdvisor LLC; Lisboa; Híbrido; EUR 25 000 - 40 000; Tempo integral

Resumo da oferta

A Fork procura um gerenciador de contas dinâmico para se juntar à sua equipe em Lisboa. O candidato ideal terá experiência em vendas B2B, um bom conhecimento das operações de restaurantes, e será fluente em português e inglês. Oferecemos um contrato permanente com um ambiente de trabalho flexível, benefícios de saúde e oportunidades de aprendizado contínuo.

Serviços

Ambiente de trabalho flexível

Vales-almoço disponíveis

Programas de desenvolvimento e aprendizado

Seguro de saúde integral

Eventos de team building

Qualificações

• Experiência em vendas B2B com histórico de sucesso.
• Capacidade de lidar com 45-50 chamadas diárias e portfolio de 400 a 800 contas.
• Fluência em Português e Inglês é obrigatória.

Responsabilidades

• Fazer chamadas para apresentar soluções aos clientes atuais.
• Apoiar clientes restauradores na estratégia de posicionamento.
• Construir relações de longo prazo com os clientes.

Conhecimentos

Orientação para o cliente

Empatia

Dinamismo

Persistência

Bom Attitude

Formação académica

Experiência como representante de vendas ou gerente de contas

Experiência em e-commerce (preferencial)

Descrição da oferta de emprego

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

What will you do?

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
  
  
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
• Selling, upselling and retaining products and customers
  
  
• Be the primary point of contact and build long-term relationships with customers
• Ensure the support and training to use our tools

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Products sold and maintained across your portfolio
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
  
  
• Number and quality of restaurants participating in TheFork Festivals

Which should be your main competences:

• Customer orientation
• Emphatic
• Dynamic and perseverant person
• Oriented results
• Good attitude is very important

Who are you:

• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)
  
  
• Experience as sales representative or account manager
• Experience with a restaurant is a preferred.
• Experience in e-commerce is preferred.
• Native Portuguese and fluent English is a must

What we offer you:

An awesome team (not everybody like our jokes, but we try our best)

A Permanent contract (that can be useful in life)

️ Flexible working environment (2 days home office per week)

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams - More than 30 nationalities and over 10 offices worldwide

️ Highly inclusive working environment

️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app

A program dedicated to help you have the best work/life balance

Health insurance fully covered by the company

???? Life Insurance and Disability at no cost to the employee

Amazing offices with dining, coffee point on each floor, and leisure area

Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

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