Jobs in Szczecin, Poland
Remote Lead, Support Platform Engineering
Workday, Inc.
Regional Sales Manager, Eastern Europe (Poland, Hungary, Slovenia)
Torq
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Clutch Canada
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ThyssenKrupp Presta AG
Remote Lead Go Engineer: Scalable Microservices
Medium
Player Engagement Agent - Thai/English - Remote
Keyword Studios
Senior Android Tech Lead - Core Product (Remote)
Speechify
Tech Lead, Android Core Product - Kraków, Poland
Speechify
Senior C++ Backend Engineer - Remote, Rail/Public Safety
Trimetis group
Player Engagement Agent - Thai/English - Remote
Keywords Studios Plc.
Remote Lead, Support Platform Engineering
Job summary
A leading software company is seeking a Manager for Support Platform Engineering in Warsaw, Poland. You will lead a technical team to manage customer support tickets and major incidents. The ideal candidate has over three years of experience with ERP applications, strong leadership skills, and a background in support environments. This role offers a flexible remote work schedule and opportunities for personal and professional growth.
Benefits
Qualifications
- 3+ years experience with HCM, Payroll, or Financials ERP applications.
- 5+ years of experience managing a technical team.
- 4+ years of support experience with technical products or services.
- Proficiency in programming languages such as C++, Java, MySQL, Python.
Responsibilities
- Manage a team handling complex customer submitted tickets.
- Resolve customer issues promptly following service level agreements.
- Lead major incidents and escalations.
- Document communications using issue management systems.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.