Remote Lead, Support Platform Engineering

Workday, Inc.; Remote; PLN 100,000 - 130,000; Full time

Job summary

A leading software company is seeking a Manager for Support Platform Engineering in Warsaw, Poland. You will lead a technical team to manage customer support tickets and major incidents. The ideal candidate has over three years of experience with ERP applications, strong leadership skills, and a background in support environments. This role offers a flexible remote work schedule and opportunities for personal and professional growth.

Benefits

Flexible work schedule

Career growth opportunities

Team collaboration culture

Qualifications

• 3+ years experience with HCM, Payroll, or Financials ERP applications.
• 5+ years of experience managing a technical team.
• 4+ years of support experience with technical products or services.
• Proficiency in programming languages such as C++, Java, MySQL, Python.

Responsibilities

• Manage a team handling complex customer submitted tickets.
• Resolve customer issues promptly following service level agreements.
• Lead major incidents and escalations.
• Document communications using issue management systems.

Skills

HCM experience

Leadership experience

Support experience

Database knowledge

Programming languages

Tools

PeopleSoft

SAP

Oracle

Salesforce

Tibco

Job description

A leading software company is seeking a Manager for Support Platform Engineering in Warsaw, Poland. You will lead a technical team to manage customer support tickets and major incidents. The ideal candidate has over three years of experience with ERP applications, strong leadership skills, and a background in support environments. This role offers a flexible remote work schedule and opportunities for personal and professional growth.