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Technical Support Engineer
Job summary
A leading staffing agency is seeking a skilled Technical Support Specialist to provide remote assistance. The role requires strong customer support skills and proficiency in AI technologies, Unix/Linux systems, and networking. Candidates should have experience with VMware, Kubernetes, Docker, and various databases. The company offers a Medicover healthcare package, a multisport card, and access to an e-learning platform.
Benefits
Qualifications
- Proven experience working with AI technologies.
- Strong background in customer support and troubleshooting.
- Solid Unix/Linux system administration skills.
- Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.
- Hands-on experience with VMware setup, configuration, and troubleshooting.
- Proficiency in Kubernetes and Docker environments.
- Experience with databases such as MySQL, Elasticsearch, DynamoDB.
- Familiarity with AWS and APIs (SOAP/REST).
- Experience with monitoring and data collection platforms.
- Comfortable working with CRM tools.
Responsibilities
- Provide global technical support as a subject matter expert.
- Collaborate with development and internal teams to resolve technical issues.
- Manage incoming support cases and ensure timely resolution.
- Maintain accurate and detailed case notes in our CRM system.
Skills
Start Date: ASAP / within 1 month / flexible
Work Model: 100% Remote
Contract Type: Contract of Employment
We are seeking a skilled and motivated Technical Support Specialist to remotely assist customers and provide technical support for our client. This role requires strong analytical skills and technical expertise to resolve tool-related issues of moderate to high complexity.
- Provide global technical support as a subject matter expert.
- Collaborate with development and internal teams to resolve technical issues.
- Manage incoming support cases and ensure timely resolution.
- Maintain accurate and detailed case notes in our CRM system, documenting all customer interactions, troubleshooting steps, and resolutions.
Main Requirements
- Proven experience working with AI technologies.
- Strong background in customer support and troubleshooting.
- Solid Unix/Linux system administration skills.
- Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP.
- Hands-on experience with VMware setup, configuration, and troubleshooting.
- Proficiency in Kubernetes and Docker environments.
- Experience with databases such as MySQL, Elasticsearch, DynamoDB.
- Familiarity with AWS and APIs (SOAP/REST).
- Experience with monitoring and data collection platforms.
- Comfortable working with CRM tools.
- Highly organized, self-driven, and adaptable.
- Strong analytical and problem-solving abilities.
- Capable of leading troubleshooting efforts and driving resolution.
- Committed to delivering high-quality customer service.
- Skilled in identifying root causes and implementing effective solutions.
- Medicover healthcare package
- Multisport card
- Access to an e-learning platform
- Group life insurance
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.