Jobs in Poland
Technical Support (API)
Pracawwarszawie
New Business Development Manager Poland – LHH CTM & LD
Knightsbridge Solutions, L.L.C.
L2 Onsite Technician - Technik Wsparcia IT
Hemmersbach GmbH & Co. KG
Data Architect / Technical Lead (Informatica)
HeadHR
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Pracawkatowicach
Asystent/ka serwisu marki Skoda
AmRest Holdings SE
Chief Technology Officer
Experis ManpowerGroup Sp. z o.o.
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Zoolatech
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Veeam
Java Developer (1/794)
INFOLET SP. Z O.O.
Inżynier testów elektrycznych w Dziale R&D
Elektro
Młodszy Programista / Młodsza Programistka C++ / Qt/QML (Systemy Embedded Linux)
Pracawlublinie
Operator Walcarki Wyspa Ostrów, Gdańsk
Baltic Towers
Business Analyst (Trustee Change Team)
Citibank (Switzerland) AG
Data Scientist (18/791)
INFOLET SP. Z O.O.
Affera mapper - Wrocław & Poznań
Medtronic plc
Content Creative
Dentsu Aegis Network Ltd.
Werkstudent/in (M/W/D) Mechanische Dienstleistungen
Philips Iberica SAU
Specjalistka / Specjalista badawczo – techniczny TEM
Elektro
Technical Support (API)
Job summary
A technology solutions company in Warsaw seeks an API Solutions Expert to assist enterprise customers in resolving complex issues and optimizing API performance. Candidates should have 2+ years in technical support, strong knowledge of REST and GraphQL APIs, and proficiency in English. This role involves troubleshooting, managing client cases, and contributing to internal technical documentation. An engaging work environment and opportunities for professional growth are offered.
Qualifications
- Proficiency in English (C1).
- 2+ years in technical support or similar technical role.
Responsibilities
- Troubleshooting complex client inquiries via support channels.
- Managing assigned cases to meet client needs.
- Investigating root causes of issues using technical tools.
- Aiding in building technical knowledge base content.
- Developing reports to track platform health.
- Contributing to technical documentation.
Skills
We’re looking for an API Solutions Expert to work closely with enterprise customers and engineers to resolve complex issues and scale systems. You’ll manage tasks from report to completion, collaborating with technical teams to optimize API performance. If you’re passionate about problem-solving and building scalable solutions, we’d love to hear from you!
- Troubleshooting and handling complex client inquiries via the main support channels;
- Managing assigned cases and providing the best possible solutions to meet client needs;
- Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;
- Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;
- Developing regular reports to track platform health and quality;
- Contributing to the creation of technical documentation and internal knowledge base.
- Language: Proficiency in English (C1);
- 2+ years in technical support or a similar technical role; experience with B2B and SaaS products is a plus.
- Strong understanding of REST APIs and/or GraphQL APIs;
- Experience diagnosing and troubleshooting web and mobile applications;
- Knowledge of Single Sign-On (OAuth, SAML, SCIM).
- Motivated, energetic, with strong problem-solving and multitasking skills.
- Ability to prioritize and plan effectively;
- Independence and the ability to work with minimal supervision;
- Attention to detail;
- Experience in B2B customer interactions;
- Excellent communication and soft skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.