Jobs in United States

As a Manager, Learning Operations, you will play a pivotal role in managing the successful execution and optimization of our portfolio of learning programs across Moderna University’s physical and digital ecosystem. You will scale core operational processes, deliver learning logistics and coordination, optimize vendor management, and coach a team able to execute flawlessly and drive process improvement to enhance the overall learning experience for all employees.

Key Responsibilities:

• Ensure successful execution of tier 1 support requests, including employee inquiries related to learning, and engage the right stakeholders to support Tier 2 & 3 issues.
• Coordinate with multiple enterprise stakeholders to ensure seamless execution of learning and development programs.
• Embrace and explore technology, especially AI and digital tools, to continuously rethink or improve aspects of your work.
• Partner with program owners to provide operational reporting for learning and use data-driven insights to evaluate the effectiveness of learning initiatives.
• Coach a small learning operations team and provide regular guidance, coaching, and performance feedback to team members.
• Work closely with external vendors and subject matter experts to onboard them as service providers.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Education, or related field; Master’s degree preferred.
• At least 5 years proven experience in talent or learning and development operations.
• Proficiency in managing vendor relationships and maintaining budgets.
• Strong leadership skills with experience managing and developing high-performing operations teams.
• Excellent project management abilities with a track record of meeting deadlines and managing risks.
• Exceptional communication and stakeholder management skills.

Preferred Qualifications:

• Proficiency in learning management systems (LMS), learner experience platforms (LXP), analytics tools, and process improvement methodologies.
• Familiarity with ticketing systems, including ServiceNow.
• Technical fluency and interest in, or experience with, the use of AI to automate and improve workflows.
• Demonstrated ability to improve the learner experience through learning processes and technologies.

About Moderna:

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

EEO Statement:

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team.