Warehouse Supervisor

Shein Group; Polska; Hybrid; PLN 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Corporate Discounts: 30% off @ SHEIN

Employee referral program

Daily lunch for 1 PLN

Job summary

SHEIN is seeking a Warehouse Quality Control Supervisor to lead the QC team, drive quality inspections of inbound goods, and ensure timely issue resolution. The role requires strong data analysis, root-cause investigation, and effective team leadership within a fast-paced e-commerce logistics environment.

You will coordinate with warehousing, operations and partners, develop training, and monitor KPIs to improve inspection quality and efficiency.

Qualifications

• Fluency in Polish and English for local team collaboration.
• Ability to analyze quality data and identify trends.
• Strong problem-solving and root-cause analysis skills.
• Quick learner, able to master processes and systems.
• Detail-oriented with strong ethics and execution.
• Good communication and coordination with team.
• Experience in warehouse operations, preferably QC/returns/logistics/e-commerce.

Responsibilities

• Oversee daily QC team management: scheduling, attendance, task assignment, on-site coordination.
• Lead inbound goods quality inspection, review results, follow up on non-conformities and returns.
• Handle sampling inspection, verification, and authenticity checks for special items.
• Coordinate with warehousing and operations to resolve quality issues quickly.
• Provide training and guidance to the QC team; improve inspection quality.
• Monitor daily/weekly quality KPIs, identify deviations, implement corrective actions.
• Conduct root-cause analysis for recurring issues and drive preventive actions.
• Prepare regular quality reports covering KPIs, audits, risks, and improvements.

Skills

Polish

English

Data analysis

Root-cause analysis

Problem solving

Team management

Communication

Detail oriented

Job description

SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 160 countries and regions worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

Job Responsibilities

• Responsible for the daily management of the warehouse QC team, including staff scheduling, attendance management, work assignment, and on-site coordination.
• Manage quality inspection of inbound goods, review inspection results, follow up on non-conforming items handling, returns, and ensure closure of exceptional cases.
• Manage procedures related to sampling inspection, verification, and authenticity identification for special items, including receiving, inspecting, recording information, uploading documents, and following up on results.
• Coordinate with warehousing, operations, and relevant partners to facilitate timely resolution of quality issues and ensure smooth business processes.
• Oversee the implementation of quality inspection standards and procedures, provide training and guidance to the team, and continuously improve inspection quality and efficiency.
• Monitor and analyze daily/weekly quality KPIs, identify deviations and trends, and ensure timely corrective actions are implemented.
• Conduct root cause analysis for recurring quality issues and drive corrective and preventive actions.
• Prepare regular quality performance reports covering KPI results, audit findings, key risks, root causes and improvement actions.

Job Requirements

• Proficient in both Polish and English for communication and collaboration with local teams.
• Ability to analyze operational and quality data, identify trends and translate findings into corrective actions.
• Strong problem-solving and root cause analysis skills.
• Strong learning ability, able to quickly master business processes, system operations, and quality standards.
• Detail-oriented, responsible, with good professional ethics and strong execution skills.
• Possess good communication and coordination skills and a sense of team management.
• Previous experience in warehouse operations is required, preferably within quality control, returns, logistics, or e-commerce operations. I think that person should have experience in warehouse operations

• Medical Insurance
• Life Insurance
• Corporate Discounts: 30% off @ SHEIN official website
• Employee referral program
• Daily lunch for 1 PLN

SHEIN is committed to an equitable and inclusive work environment for all candidates and provides equal opportunities in all employment practices without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy or childbirth, age, disability, or veteran status.