Video Content Moderator with Estonian

Cognizant; Kraków; On-site; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Multisport Card

LuxMed healthcare

Life insurance

Cafeteria benefits

Job summary

Cognizant Kraków is seeking a Video Content Moderator to help safeguard the world’s best-loved video platform. You will review user reports, assess content against policies, and make balanced decisions to keep the community safe.

Join a multilingual, office-based team with extensive benefits and a clear career path. The role requires familiarity with compliance guidelines and strong communication skills, with 24/7 shift readiness as part of the project.

Qualifications

• Proficiency in Estonian at C1 level and English at B2 level.
• Willingness to work from the office in Kraków.
• Excellent verbal and written communication and interpersonal skills.
• Quick learner and adaptable to learn new processes and skills.
• Excellent organizational and time management skills; strong attention to detail.

Responsibilities

• Review user reports regarding website content.
• Analyze and identify content according to compliance policies.
• Make well-balanced decisions and flag discrepancies to resolve inquiries.
• Use market-specific knowledge to improve support for the user community.
• Review sensitive content that may include graphic or disturbing material.

Skills

Estonian proficiency (C1)

English proficiency (B2)

Communication skills

Organizational skills

Attention to detail

Adaptability

Willingness to work from office

Job description

WORK FROM THE OFFICE

Working hours: 7AM - 11 PM (main shift)

Working mode: 7 days per week, including weekend shifts. Readiness, depending on business needs, to work on a 24/7 basis (morning, afternoon or night shifts).

Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making?

If the answer is yes, then we have an amazing opportunity for you as a Video Content Moderator. Join our team for the world’s best loved video-sharing website!

Requirements:

• Proficiency of Estonian langauage on at least C1 level and English at B2 level,
• Willingness to work from the office,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learner and adaptable to learn new processes, concepts, and skills,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

Accountabilities:

• Revision of user reports regarding website content,
• Analysis and identification of content according to compliance policies,
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
• Using market specific knowledge and insights to improve the support of user community,
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

Benefits:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path.

Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.

*Our office address: Cognizant Quattro 5, Aleja Generała Tadeusza Bora Komorowskiego 25 31-476 Kraków