Video Content Moderator with Croatian

Cognizant; Kraków; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Multisport Card

LuxMed medical healthcare including...

Life insurance

Cafeteria benefits

Job summary

Cognizant in Kraków is seeking a Video Content Moderator to join our on-site team. You will review user reports, assess content against policies, and help maintain safe, respectful online spaces for a world‑famous video platform.

We value quick learners, strong communication skills, and the ability to handle sensitive content. This role requires 24/7 shift availability and a commitment to quality, with extensive benefits and a multinational work environment.

Qualifications

• Proficiency of Croatian language on at least C1 level and English at B2 level.
• Availability to work on 24/7 shift pattern (including weekend shifts) from the office.
• Excellent communication (verbal and written) and interpersonal skills.
• Quick learner and adaptable to learn new processes, concepts, and skills.
• Excellent organizational and time management skills.
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

Responsibilities

• Revision of user reports regarding website content.
• Analysis and identification of content according to compliance policies.
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies.
• Using market specific knowledge and insights to improve the support of user community.
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

Skills

Croatian language

English proficiency

24/7 shift

Communication

Time management

Attention to detail

Job description

WORK FROM THE OFFICE*

Working hours: 7AM - 11 PM (main shift)

Working mode: 7 days per week, including weekend shifts. Readiness, depending on business needs, to work on a 24/7 basis (morning, afternoon or night shifts).

Are you a fan of vlogging or constantly looking for videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policymaking?

If the answer is yes, then you have an amazing opportunity as a Video Content Moderator. Join our team for the world’s best-loved video-sharing website!

Requirements:

• Proficiency of Croatian language on at least C1 level and English at B2 level,
• Availability to work on 24/7 shift pattern (including weekend shifts) from the office,,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learner and adaptable to learn new processes, concepts, and skills,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

Accountabilities:

• Revision of user reports regarding website content,
• Analysis and identification of content according to compliance policies,
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
• Using market specific knowledge and insights to improve the support of user community,
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

Benefits:

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
• Open-minded and multinational environment,
• Opportunity to be part of a global organization focused on development,
• Professional development and clear career path,

Content Moderators play an important role in ensuring the safety of online communities against harmful user-generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based well-being solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!

FRESH GRADUATES ARE WELCOME!
For more information about us, visit Cognizant Poland. Stay updated with our recent events – follow us on LinkedIn or Facebook.

Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.

*Our office address: Cognizant Quattro 5, Aleja Generała Tadeusza Bora-Komorowskiego 25
31-476 Kraków