Video Conferencing Specialist (Warsaw, Frontex)

Twtspain; Warszawa; On-site; PLN 190,000 - 245,000; Full time

Job summary

Frontex in Warsaw seeks a Video Conferencing Specialist to manage enterprise AV solutions end-to-end, from design to daily operation. You will run onsite services at Frontex HQ and ensure reliable, secure audio/video collaboration across Cisco Webex, Microsoft Teams, and related hardware.

The role requires 4 years IT experience (2 in AV), English C1, and security clearance from day 45. You will document SOPs, monitor services and support end users, with a strong focus on availability and quality.

Qualifications

• 4 years IT experience (2 years in relevant roles).
• Security clearance required (Confidential UE/EU) from day 45.
• Level 4 education minimum.
• English language at C1 or higher.

Responsibilities

• End-to-end management of large-scale AV solutions.
• Daily administration of the AV service.
• Daily monitoring of the AV service.
• Daily troubleshooting of the AV service.
• Supporting end users in the daily use of the AV service.
• Maintaining up-to-date documentation including SOPs, policies, user manuals, knowledge base articles.
• Advising and implementing configuration improvements to maximise availability, usability and security.

Skills

AV solutions

Large-scale deployment

Routing & switching

Communication skills

Troubleshooting

Accountability

Attention to detail

Service mindset

Under pressure

Motivation

Education

Level 4

Tools

Cisco Webex Control Hub

Job description

Video Conferencing Specialist (Warsaw, Frontex)

Profile:

Video Conferencing Specialist (Modern digital workplace, audio video conferencing hardware and software (Cisco terminals: Cisco Boards, Cisco Room Kits, Cisco Room Bars, Microsoft Surface Hubs, Cisco Webex Meetings, Microsoft Teams, CUCM, Webex Control Hub etc.) - Level Standard.

Place of performance:

full onsite service provision at Frontex Headquarters in Warsaw.

Duration of the mission:

48 months.

Travel:

Only in exceptional cases (4.500€ x4years for travel expenses).

Security Clearance:

Is required (required from day 45 of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL.

Minimum level of education:

Level 4.

Minimum English language skills:

C1.

Minimum IT relevant experience:

4 years (2 years in relevant roles).

Award Criteria:

50% Price / 50% Quality.

Minimum required scoring for interview:

70%.

Rate:

235€/day NWH; 304€/day EWH; 4,3€/hour OnC

• NWH: 220days x 4 years.
• EWH: 20days x 4 years.
• OnC: 1530h x 4 years.

Required technical certificates:

Not required, unless it is indicated as a specific requirement(s) below.

Knowledge and Skills

Knowledge:

• [01] Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and software.
• [02] Experience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutions.
• [03] Excellent knowledge of routing, switching and quality of audio video services.

Skills:

• [04] Excellent communication skills (in written and verbal communication).
• [05] Open minded, excellent troubleshooting, analytical and problem solving skills.
• [06] Very strong sense of responsibility.
• [07] Accuracy and attention to details.
• [08] Friendly, supportive and helpful personality with co-operative and service oriented attitude.
• [09] Ability to work in stressful environment with minimal supervisión.
• [10] High level of motivation and initiative.

Specific requirements

• [01] Practical experience with simultaneous on-line interpretation solutions.
• [02] Excellent knowledge and practical experience with Cisco Webex control HUB (administration).
• [03] Knowledge and experience as Sound Technician, Recording Engineer or Audio Engineer.
• [04] Ability to create and maintain solution documentation.

Typical tasks and responsibilities

• End-to-end management of the large scale audio video conferencing solutions thru the complete service lifecycle.
• Daily administration of the audio video conferencing service.
• Daily monitoring of the audio video conferencing service.
• Daily troubleshooting of the audio video conferencing service.
• Supporting end users in the daily use of the audio video conferencing service.
• Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability and security and to follow the latest technology trends.
• Other specific duties as assigned by the supervisor.