Vendor Returns Specialist (m/w/x)

Autodoc Group; Szczecin; On-site; PLN 65,000 - 100,000; Full time

Benefits offered by this job

Cafeteria benefits system

26 vacation days per year

Free language classes

Mental Wellbeing Program

Cinema tickets

Birthday day off

Mental wellbeing program

Language courses

Career development

Job summary

A leading auto parts ecommerce platform in Szczecin seeks a Returns Management Specialist to oversee the return process, negotiate supplier logistics, and provide clear instructions to teams. Candidates should have 2+ years of relevant experience and a degree in supply chain management. Ideal skills include negotiation, data analysis, and proficiency in English and Polish. Opportunities for professional development and a competitive benefits package are offered, ensuring employee support and growth in a dynamic work environment.

Qualifications

• 2+ years of experience in returns management or supply chain operations.
• Business fluency in English and Polish; German or Russian is a plus.
• Understanding of vendor agreements and compliance requirements.
• Understanding of vendor agreements, return policies, credit recovery, and compliance requirements.
• Proven ability to analyze KPIs, conduct root cause analysis, and translate data into actionable improvements.
• Strong vendor-facing skills, including issue resolution, negotiation, and relationship management.
• Advanced Excel or data analysis skills; ability to build reports, track trends.
• Proactivity and a focus on development to implement new solutions that streamline the flow of goods and information.

Responsibilities

• Manage goods return process for suppliers.
• Negotiate logistics of returns with suppliers.
• Provide instructions to warehouse team regarding returns.
• Managing technical warranty claims and tracking deposits related to returnable packaging or specialized items.
• Preparing regular reports on return volumes, supplier error rates, and financial recoveries.
• Creating detailed return protocols, maintaining accurate electronic evidence of all transactions, and ensuring timely closure of return orders.

Skills

Negotiation skills

Data analysis

Vendor management

Root cause analysis

Proactive development

Proactivity

English & Polish fluency

Process improvement

Education

Bachelor's degree in supply chain management or related field

Tools

Excel

Job description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals – one team, one billion euros revenue.

Catch the ride!

Job Description

• Managing goods return process for suppliers;
• Negotiating and agreeing on the logistics of returns, including pickup schedules and transportation methods with suppliers;
• Providing clear instructions to the warehouse team regarding the packing, shipping, or disposal of non-conforming goods;
• Managing technical warranty claims and tracking deposits related to returnable packaging or specialized items;
• Preparing regular reports on return volumes, supplier error rates, and financial recoveries;
• Creating detailed return protocols, maintaining accurate electronic evidence of all transactions, and ensuring the timely closure of return orders;

Qualifications

• Bachelor’s degree in supply chain management, Business Administration, Operations, Finance, or a related field (or equivalent practical experience);
• 2+ years of experience in returns management, reverse logistics, supply chain operations, or vendor management;
• Business fluency in English & Polish, fluency in German or Russian is a plus;
• Understanding of vendor agreements, return policies, credit recovery, and compliance requirements;
• Proven ability to analyze KPIs, conduct root cause analysis, and translate data into actionable improvements;
• Strong vendor-facing skills, including issue resolution, negotiation, and relationship management;
• Advanced Excel or data analysis skills; ability to build reports, track trends;
• Proactivity and a focus on development to implement new solutions that streamline the flow of goods and information;

Additional Information

• Competitive salaries based on your professional experience;
• Stable employment in a fast-growing international company;
• A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more;
• Guaranteed 26 vacation days per calendar year, regardless of seniority;
• An extra day off to celebrate your birthday;
• Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues;
• AUTODOC corporate discount for purchasing car parts at special rates for personal use;
• Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching;
• Free English, German, and Polish language classes.